Gujarat State Road Transport Corporation [Gsrtc] — REFUND__PNR no. - G56289104

This is about 21 August 2022 Dhrangadhra to Ahmedabad journey by Morbi to Ahmedabad via Dhrangadhra BUS PNR no. - G[protected]Rs. 220/-) . On GSRTC App departure time was posted as 14:00 PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. The bus arrived late and departed at 3:07 PM ( ONE HOUR LATE) . I did not receive the bus number prier my journey nor did the per person at the enquiry counter responded correctly after my I enquired about the bus.
The estimate journey time mentioned by the GSTRC on the app is wrong. The bus usually takes about 1 hour 30 min extra. I understand outside factor like traffic. But every time if something happens they should loo into it.