Gujarat State Road Transport Corporation [GSRTC] — regarding complaint about worst possible facilities and requesting reimbursement of ticket booking fare

Address:

Surat, Gujarat, 394680

On the date of 11/05/'18, me and my husband were supposed to travel to mansa from surat on a sleeper bus with route name surat - mansa trip code : 1830vldngsl15, pnr no. : g20142828. The bus was supposed to depart at 20:45:00 hrs. On enquiry at surat central bus stand, it was said that no such bus was there, on asking a 2nd time they said that the bus was supposed to depart at 22:15:00 hrs and it wasn't a sleeper coach. On final inquiry, they said that the bus has already left at 20:30:00 hrs, i. E. Before time and without any kind of pre-information. This is a matter of quite disappointment, and so i'm writing this mail so as to be able to obtain reimbursement of the bus fare that has already been deducted from our bank account via net banking. If no action is taken in this matter, i will soon write a strongly worded letter to the consumer court and you will soon hear from me via a legal institution.