Gujarat State Road Transport Corporation [GSRTC] — Regarding poor service.

Respected sir,
I m service in government department.
*GSRTC m-Ticket*AHMEDABAD GITA MANDIR BUS PORT to BOTADName:kamlesh mevadaTripCode:0545KSNSKDGJR47PNRNO/OB:G43556029, GS15562210 DOJ:[protected], :06:30:00, GURJARNAGRISeatNo: 29BoardingPt:AHMEDABAD CBS1Txn Pass:gyw6cdRF Carry ID during jrny. T&C apply.
I have booked for this. I have arrived 6.20. and still standing 6.40 and also heavy rain . then knowing that bus gone away. There is no any acknowledgement. No any message. No announcement. There is poor service. So that I missed to reach my location.