Gujarat State Road Transport Corporation [GSRTC] — Regarding Time

My pnr number : g55990244
i have booked the bus at 2:40 at bus has be delayed by 3hrs ..
I am very disappointed by gstrc they have not inform that bus has been delayed they distrub my whole schedule there should be a value of time the govt has to do something well and take some actions against it..My mother is with me she is an aged she has to suffer regarding gstrc issue wasted the whole schedule i am really a very disappointed by gstrc .
They should take care the passenger should get the right time while book the bus and later they should be inform by sms that bus has been delayed by some hrs..
I hope that govt will take some action .
I am attaching my ticket as proof and i have recording with conductor that he is informing that bus has been delayed by 3 hrs ..
All proofs i have i can forward to anyone whom they want..
Just make a service as much better as possible..