Gujarat State Road Transport Corporation [Gsrtc] — reservation done but no one gives the answer about the bus.

As i am travelling rajkot to morvi, reservation done in online app, the bust time was 12:30 pm, on that time 2 buses have reached at platform, i asked both buses driver and conducter, both are not giving properly answers, and even they don't know his bus time table, so how can customers are survive, some are busy in talking to each other and some are having lunch on bus departure time, very poor behaviour of all, even inquiry officer doesn't know the real bus time table, thereof i have reserved online tickets and also taken offline tickets, if this type of situation running then please remove online tickets service of local ordinary buses from your website, hope you do something sir/madam 🙏