Gujarat State Road Transport Corporation [Gsrtc] — Ticket cancellation not accept in eligible time

I m trying to cancel my ticket before bus (30 min)departure but ticket cancellation not valid show online and GSRTC help line number. After call help line number, by the gentleman inform that cancellation only available before 2 hour of departure time. But as cancellation rull i read it's only show IN GSRTC web site before departure (time not mentioned) so request you please refund my money.

Details as below:
*GSRTC m-Ticket*RAJKOT BUSSTAND(SHASTRI MEDAN) to KODINARName:BHADRESH UVASADATripCode:2045BHJKDNSLP30PNRNo:G25379946 DOJ:[protected] DepTime:02:35:00Hrs SeatNo: 5 Class: SLEEPERBoardingPt:RAJKOT BUSSTAND(SHASTRI MEDAN)Txn Pass:D7XmaT2Y.Pls carry ur photo ID during jrny. T&C apply.