Gujarat State Road Transport Corporation [Gsrtc] — Ticket taken forcely after buying online ticket

I have booked a ticket on gsrtc app on 10/10/2022 on onroute bus for gandhinagar from baroda central bus station. The bus no. was GJ-18-7211, it was from Chhota udaipur to vijapur. After boarding the bus the conductor told me to show the ticket i showed him my online booked ticket, then he asked me about the seat no. I said that I have book the onroute bus and in it the seat no. Doesn't show it shows the no. Of seats u have booked. But he told me forcely to buy another ticket otherwise he will drop me out of the bus. I showed him the confirmation message also then also he told me to buy a new ticket.
The conductor name was pravin jadav
Conductor no. [protected]