Gujarat State Road Transport Corporation [Gsrtc] — volvo bus leave without collect passenger

Address:

Jahangirpura surat, Surat, Gujarat, 395005

Dear sir
I was booked online ticket book from surat to vadodara volvo bus. Bus time was 5.45 am. I reached on 5.30 am at surat central bus stand. I don't not volvo bus stand different side. I call gsrtc massage given number (Conductor number) at 5.46 min. He reply that bus will reached within 5 min. I wait 15 min he has not called back me leave bus without collect passanger
Gsrtc: pnr:g31992354, doj:09/12/2019, pickup point:surat bus stand, time:05:45, crew no: [protected], gj-01-dz-7032. Track :https://bit.ly/2OjP1lw?pnrNo=G31992354