Gujarat State Road Transport Corporation [GSRTC] — Wrong information

Good morning,
I booked a ticket for Holol From Bharuch G N F C Bus pickup location, In application bus Time sawing 7:15 AM, But bus was coming at 8:17 AM. My booking was confirmed and I have conforming email as well, i ask the bus conductor why it's late he replied me that bus schedule is already one hour late, then why it's sawing Me 7:15 AM If bus timing was chenged, and one more thing, that bus conductor don't have any booking information he asked me that are you sure about this bus this is the right bus ? I booked a ticket so how can I forgot about the bus. This experience is such worse. This is such bad response by the gsrtc, GNFC bus depot, manger also very rude to me, she is not pass the correct information to me. I have to reached halol at 9:15AM, now I'm not able to reached at time, in this circumstance what should I do ??? Just suggest me how you will going to slove this problem,

I hope you will late me know the satisfy answer.

Regards,
Ashutosh Thakar