Gujarat State Road Transport Corporation [Gsrtc] — wrong ticket booked by online booking system by gsrtc

My name: pratik talsaniya
My city: ahmedabad
My state: gujarat
My complaint against: gsrtc
Claim amount : 202
My complaint description:
I am suffered lot with my wife and a little child due to wrong ticket booked by gsrtc online booking system.
As per the pnr :- g30233170 number i booked two seats for the surendranagar to ahmedabad nehrunagar.
Booked bus date:8-oct-2019, departure time: 17:15, but there is no entry of my booking in conductor’s booking list.
Moreover at inquiry counter the person told me your ticket information was wrong by system fault and said send an email to get refund.
Refund request already sent by 10th oct 2019 but still there is no any reply from gsrtc side so here i attached snapshot of the same.
Also i attached ticket, screenshot of message, conductor’s booking list for your reference.
I also called a customer care of gsrtc 3 times but still there is no any response.
Reply from the customer care by email was
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Dear sir/madam,
Regarding this issue you may contact us on below provided contact numbers. Our team will assist you over phone call.
Thanks & regards
Gsrtc helpdesk team
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I paid double charged to reach the destination due to heavy rush of festival dussehra.
So please do needful as soon as possible for my refund back as well as my total charged paid to reach at destination.
Its too long to time to take resolved my issue so please look into this matter on priority basis.