Gujarat State Road Transport Corporation — payment deducted but ticket not booked

Address:Bhavnagar, Bhavnagar, Gujarat, 364060

This is to inform that i have booked ticket online on gsrtc website from bhavnagar to Baroda in bus on 24th Feb 2019. From bhavnagar. The amount was deducted from my account and transaction was failed. Still not received any refunded amount and it was done second times and all the times it was same result. amount was deducted but showing transaction failed and could not book the ticket. i talked to customer care but there is no such response on it.

Can I have solution for that?

OB Reffrence number : GS7591850
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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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According to the bus conductor the bus was not able to move further from nasik due to vacuum problem or air problem.
My ticket was booked from nasik to bhavnagar online. Rs. 886.
PNR: G25270983
How can I claim a refund..!!
Frustrated..!!

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