Gujarat Travels Complaints & Reviews

I had booked an online ticket for ahmedabad to mumbai. Please find booking details in PNR 53609184.

My boarding point was Narol-. I was told in a call([protected]) to go CTM.
Volvo GJ 18 9600 didn't pick me though I called multiple nos.([protected], [protected]). Later I was informed to reach Baroda by my own where I also left alone. Bus was left from Baroda as well.

Finally I waited till 1:00AM at Baroda and I was given a choice go choose Volvo(0007 no.) Or any other sleeper bus.

Since it was already too late, I choose Volvo where in I spent my journey in driver crew cabin and reached 2 hrs. Late at Mumbai around 7:30. I was supposed to reach by 6 if I would have travelled in the bus which I have booked.

I spent 2000Rs for Volvo facility and I ended up getting conductor seat and terrible journey.

I wanted to put this in a very professional manner so I did not argue with any of Gujarat Travels staff though I have seen very unprofessional behavior at times from the staff.

I would request to settle the grievance asap and hopefully expect that will not happen to any customer from the reputed service of Gujarat Travels.

If require so, I would love to share all the mobile call recordings for the proofs with details.

Worst service and untrustworthy people at the Ahmedabad-Jodhpur office. Gujarat travels - The Most pathetic bus service. I had pathetic experience of this pathetic travels. I had made mistake traveling via Gujarat travels. Pathetic service, untrustworthy people at the Ahmedabad-Jodhpur branch. Giving my valuable feedback soon in order to help others not to book such pathetic travels. Just remove the name Gujarat. You are shame on the name of this divine place. DO NOT TRAVEL WITH THIS BUS SERVICE. WORST BUS SERVICE.

I did my booking from Ahmedabad to Udaipur on 1st October, 2014 from Gujarat Travels, for 9.45pm. My two tickets were for the sleeper S7 and S8 for Rs. 410 each) redbus ticket TGAT79232665 and TGAT34764394. To our worst suprise, the bus left without taking us. The mini van took us from the satellite Office to Paldi, the operator there told me that bus no. 0401 will be coming.I inquired plenty of times and same reply was given to me every time that bus will come in some time. At last at 11.30pm when I asked, he told me that the bus had already left from Paldi without taking both o[censored]s!! They didn't even made any phone call!! Then we were asked to take another bus which will connect us with our original bus from midway. We were told to go to the place where the bus was waiting, I went there at my expense and around 2.30 am when I reached the place, the bus driver said i cant wait so I left from that place!! Me and my sister had to stay at that village road till 5.30am!! And then I took Bolero at my expense and went to Udaipur!!! This is the worst unprofessional experience so far experienced by redbus and GujaratTravels.So I request you to please take proper action against the travels and refund me for both the tickets asap as we never boarded the bus. Also please stop travelling from Gujarat travels so that passengers don't suffer like us. We are already in process of filing a complaint against Gujarat travels.

I had booked a ticket for 5 members of my family from Mount Abu to Ahmedabad on 28th October 2011, in a Gujarat travels, a private operator's AC coach.When we entered the coach I discovered that one of the seats which I booked was out of order and defective , it had tilted to one side.When I complained to the conductor I was told that the entire bus is booked and they are helpless to provide me an alternative seat.

On the same bus, initially we were supposed to be dropped at Vishala Bus stand, ahmedabad being the last stop.Midway the conductor told that the bus will go the Vadodara and will drop all Ahmedabad passengers to Naroda which is a far off suburb of Ahmedabad .From this place one would need a taxi or an alternative transport to reach main city after spending additionally about Rs 300-400 from the pocket.When travellers protested that they would go to Vishala bus stand instead ,being near to their residence and convinient, as were promised,the conductor and the bus driver kept a mum after sensing the trouble. After some time they stopped the bus mid way and said that the bus had developed some defect and would need about an hour or even more to get repaired and pretended to repair the bus.They offered that the Ahmedabad bound passengers can board their another bus which was Non AC ,coming from behind if they want or else wait till the bus gets repaired.Many passengers bound to Vishala bus stop Ahmedabad boarded the second bus without any choice.After about 15 minutes what we saw the same bus coming behind and overtook us and we undersood the plot that the bus getting defected and efforts to repair it was a ploy to befool the passengers as the operator wanted to divert the bus to Vadodara for some of their reason or the other.

This is purely a case of false committment to passengers.