Parveen Travels Customer Care
Parveen Travels Pvt. Ltd.
Customer satisfaction rating: 24%
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99
COMPLAINTS

Parveen Travels Customer Care

Parveen Travels Pvt. Ltd.

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Address
AB Towers, #148, Perambur Barracks Road, Purasawalkam
Chennai
Chennai District
Tamil Nadu
India - 600007

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 0999  [Customer Care]
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Phone:
Phone:
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34
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Customer satisfaction rating
24%
Complaints
99
Pending
13
Resolved
20
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Parveen Travels Complaints & Reviews

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Parveen Travels — dropping at places as the driver likes instead what mentioned in ticket.

 Rajkumar Ponraj on Jan 23, 2018
Sir,
I traveled from Coimbatore to Chennai on 21/01/2018 in your bus.It was already delayed due to some unforeseen reason. Instead of starting at 10.00 pm started at 12 midnight. From Tambaram bus came in bypass road and the koyembedu passengers were asked to get down 200 meters before the koyembedu bridge at 8.30 am .We were forced to spend for another transport to go to Koyembedu to further take a transport to reach our destination.

Is it the fault of the management or the driver ?.My dropping point mentioned in your ticket as Koyembedu-CMBT..Please try to avoid such complaints...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Parveen Travels — allotment of seats

 beno rayen on Jan 20, 2018
I booked a ticket from rameswaram to chennai using redbus app
My seat number is 32 it is second row from the last.
While the time of boarding another person also having the same seat number.
Driver not even having the name list and seat number. I asked driver about this
Driver told me to sit in any free seat for that time
After 4 hour in karaikudi
Travels staff came and told me that my seat is 33, seat no 32 is blocked and booked for another person. He changed my place to last row corner. After two hours another person came and complaint to driver that...
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — travels

 Aishwarya Venkatraj on Jan 12, 2018
This is my worst journey ever. At the time of booking there was 45 seats in the bus with 4 other lady passengers near by (As it was last seat of the bus). These people never informed me anything. They just told me the other passengers near you have cancelled and made me sit in another seat saying that they will correct it in the next boarding point. The lady who boarded in that place was very rude to me. The fact that im sick already and travelling alone made me all irritated. And they sent me to my seat saying that there is no choice. (Then why the hell i was push to such a humiliation in the middle...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Parveen Travels — ac did not work

 ananth kk on Jan 8, 2018
I have submitted the complating in oct 11 still no action, so again raising this issue

Parveen travels — ac not working

Hi,
I traveled in praveen travels from hosur to chennai in multi axle benz,
Ticket no. - tkb[protected] seat no. V3, date - 6 oct 17
And paid 879.90/- for ticket which normally will be 688.8/- this is the first time i am seeing an increased cost (I traveled a day before from chenna ito hosur in the same bus only)
From hosur itself the ac was not feeling comfortable and late night we felt heat and bus stopped, driver called...
Complaint comments  Read comments Complaint category Airlines

Parveen Travels — no van pickup for cmbt to kumaran nagar

 Swati Sneha on Dec 31, 2017
My bus was scheduled from bangalore to chennai on 31st dec, 2017, at 5.30 am in chennai. I was dropped at cmbt at 4.45 am. On querying about the van pickup to my drop location (Kumaran nagar), they said that the van would arrive at 5.30. Patiently, i waited only to know at 5.20am that the van has not yet been updated with them. After which they didn't pick up the call and at 6 am i found that the van had already left!!!...
Complaint comments  Read comments Complaint category Car Service Centers

Parveen Travels — bus break down

 Aisvij on Dec 25, 2017
This is with respect to the travel from chennai to kumbakonam in parveen mercedes benz bus (PY01CN5686)travel date 26.12.2017. My chithappa and his daughter travelled in the above mentioned bus. Near Atcharapakkam toll the bus got break down. Nearly 40 mins there was no proper response and repair. The tire was fully damaged and had there been any further delay for sure the tyre would ve busted and the life of the passengers would be at cost?
Is this d way u treat ur customer. Fed up wit ur service. Worst experience. My chithappa told me to book in rathimeena. But i insisted for parveen Mercedes...
Complaint comments  Read comments [1]Complaint category Other

Parveen Travels — rude behaviour of driver and staff [Resolved]

 jsaravanan88 on Dec 6, 2017
Good day sir,
This complaint is with respect to your good vehicle registered as py01cp7934 travelling from chennai to madurai on 6th dec 2017.
The bus was supposed to pick up myself at 0645 from tambaram but reached at 0710 which is still understandable considering chennai traffic, when requested by my friend to stop at tambaram for picking me up the driver and your staff agreed on the pick up point to be at tambaram railway station and thereby i was waiting there for pick up but the bus stopped half a kilometre far and was not ready to wait for 5mins for my walk from station to...
Complaint comments  Read comments Complaint category Public Transportation

Parveen Travels — breakdown of bus near bargur on 04.12.17

 Balu Kuchelram Jawahar on Dec 4, 2017
Parveen travels bus breakdown near bargur on 04.12.2017 and operation just saying to take another bus and go without taking any ressponsibility for further passenger travels. No safety for lone female passengers during such night travels. Worst unsafe travels and lost confidence as if it had been setc they organise alternate safe travel for all passengers. How will parveen travels compensate for such worst services....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Parveen Travels — bus cancelled (by travels) still refund amount not credit

 sangeetha priya balaji on Nov 23, 2017
Dear sir/madam,
I have booked a praveen bus on 06/11/2017 from chennai - vizag bus timing was 5.30 p. M. Through via.com but bus got cancelled (By travels) so i have checked with customer care they said money will be refunded next day but till now i haven't got credit and they are not providing proper details.
Please help me out in getting my amount of rs.867 with penalty charges for the mental agony caused to me....
Complaint comments  Read comments [1]Complaint category Travel Agents

Parveen Travels — lost baggage

 Jasper Gifty on Nov 14, 2017
I've travelled madurai to chennai in mercedes benz bus. I gave my luggage to the driver. He kept my bag in the luggage... At 3:50 bus started from mattuthavani. At 10:45 i've get off the bus at guindy kathipara bus stop. But i forgot to take the baggage. Later only i remember about the bag. Then ive tried to call many customer care number but it won't work. Then i found the baggage complaint number, and i've tried to that.. He asked the driver but the driver told him that there was no bag. But i knew his face. He only took my bag and kept in the luggage but now he's refusing... I've so disappointed...
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — poor service in corona bus with 8 hours delay

 Mohamed Nowfal on Nov 3, 2017
Pareveen travels dont have even common sense.. You bus got 8 hours delayed and i dropped mail with all details.. Not even single apology asked from the stupid parveen travels team./
You guys are money minded and not worried about customer service..

You guys taken a faulty bus from trivandrum and travelled at 10kmph.. You guys charged 1400 for ticket and delivering such a poor service. Even you know the bus in faulty you guys didnt changed the bus.
The bus was changed after 12 hours, is that called customer service??
Instead of reaching chennai by 05:30 am, reached...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — delay in delivery - chady 2002296

 Pratheep Suresan on Oct 16, 2017
Hi team,

I have booked my bike to be shifted from chennai to bangalore - bommanahali on 13th october 2017.

But it still hasn't reached me. I am keep following up with parveen express everyday and i am really fed up with your unprofessional behavior.

You promised to deliver the package in 24 hours. It is more than 4 days and now mr. Satheesh ([protected]) calling me and saying the package is still at madhavaram and take couple of days.

I paid rs.1850 for this kind of unprofessional-ism. I would need an explanation for this and request...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — refund [Resolved]

 Bhoomi Sp on Oct 15, 2017
This is to bring to your kind attention that i have not got my refund for my 2 times ticket cancellation and when i called the customer care they say it will be credited to my account in 6 working days and it's been 2 weeks plus. Am a very loyal customer for parveen. Request you to resolve my refund issues as soon as possible. My refund should be around 4000....
Complaint comments  Read comments Complaint category Other

Parveen Travels — ticket rate changes for same bus travel datetime in online

 gvkarthick on Oct 14, 2017
Dear parveen travels,

When i booked ticket using redbus.in today moring price shows rs.1100 and same bus i tried to re-check in evening cost reduced to rs. 828 for same bus, travel date on 2017-oct-15, 9.15am. Bus from chennai to madurai.

I contacted redbus, they say bus operator slashes the price change. Pls contact parveen travels
Ticket no: tkba48724442
Pnr no: bspt[protected]
Mobile :[protected]

Kind request to parveen travels to pack back the change difference atleast 200rs per ticket. So two tickets rs.400 to refund.
Complaint comments  Read comments Complaint category Unauthorized charges

Parveen Travels — cancellation of ticket in last minute due to sudden health problem-request to refund

 bhariram69 on Sep 25, 2017
Today (25/09/17) morning, we booked two seats to travel from chennai to ramanathapuram (Departure time: 8.00pm, today) through online for my mother and sister named b. Janaky, and t. Jothilakshmi (Seat no.13 and 14). Due to sudden health problem, my mother aged 74 is not in position to travel as booked. While we contactacted your office for cancellation, they informed that as per your existing policy refund is not allowed in the last minute. The amount paid for booking of two tickets is rs.1140/-. We are not expecting full amount to be refunded, however it will be good and justice if certain percentage...
Complaint comments  Read comments [1]Complaint category Travel Agents

Parveen Travels — the services [Resolved]

 Raseek on Sep 16, 2017
Im travelling from Rameswaran - chennai route. I have been travelled in your bus for morethan 5 years. Now drivers also chenged. Inside the bus at the front seat (v4) there are no water bottle holder. We have to hold that in our hand. Thats rediculous. Second, the seats are sooooo dirty. 3rd, stoping for dinner at the cheapest restaurant, i will upload it too. We are not the animals. Before some months. They have stopped at NAVEEN IN hotel near karaikudi. It was nice place to eat. Lastly the side mirror is stuck! Can't slide to anywhere. We are paying money, not travelling for free. Full day no...
Complaint comments  Read comments [1]Complaint category Food

Parveen Travels — unnecessary waiting time [Resolved]

 Prayag Ranjan on Sep 4, 2017
Bus is waiting at. One of thw boarding point since last 45 min, for one person keeping other 50 people on wait is not a good thing 10-15 min is fine but 45 mn to one hour not good. Tgs is my thord travel with your service, every time same issue. People are hungry for rheir dinner... Also last one gour you are burning your fuel, your fuel, do not you think that is a unnexxessort cost for you?

Thanks
Prayag
[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Parveen Travels — poor and very bad service

 Koteeswara raju on Aug 21, 2017
I was booked ticket for pondicherry to madurai. Valvo semi sleeper bus.
The pickup point pondicherry they arrange pickup bus pondicherry to villupuram bus as well.
But villupuram to madurai bus is not come till 3am.
My travel time is 10.30pm sill am waiting.
The parveen travel people are not given proper response.
Am asked refund they are given my money.
Am so irritated for waiting to parveen travels. Finoly the bus came.
But am siting beside of driver.
My seat number was 18 hardly i spend rs800 but am sitting in beside of driver.
I...
Complaint comments  Read comments Complaint category Other

Parveen Travels — bad maintenance .

 umar sherif on Aug 13, 2017
Hi, i'm a frequent traveller and would always want parveen travels as my traveling vehicle. It's fast and safe, but the maintenance is very poor in all the ac and non ac. It's now 4:50am sunday august 13 and i'm traveling in mercedes-benz and couldn't sleep because lots of wholes on the bus leads rain waters come inside and yet still it continues. I would like to bring it to your knowledge since many passengers are on board are in trouble now including women and children. Kindly take some steps to avoid getting rejected by the customers in future....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Parveen Travels — dropping in middle [Resolved]

 Dhanya.M on Aug 11, 2017
I'm Dhanya from rajapalayam. On 09/08/2017 Ticket no. tk8y57599863, I travelled from Bangalore to Rajapalayam. From the beginning of the travel, bus condition was not good it was giving some odd sounds but still driver continued driving. At around 2.30 the bus broke down. After 1.5 hours, we were asked to board another parveen bus which is going to tirunelveli. Once we reached madurai they informed us that they cant drop us in rajapalayam instead they dropped us in thirumangalam. This is not fair. I am regular customer to parveen. Eventhough other travels are there I still prefer parveen because...
Complaint comments  Read comments Complaint category Travel & Vacations

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