Parveen Travels Customer Care
Parveen Travels Pvt. Ltd.
Customer satisfaction rating: 24%
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COMPLAINTS

Parveen Travels Customer Care

Parveen Travels Pvt. Ltd.

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Address
AB Towers, #148, Perambur Barracks Road, Purasawalkam
Chennai
Chennai District
Tamil Nadu
India - 600007

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 0999
[Customer Care]
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29
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Customer satisfaction rating
24%
Complaints
92
Pending
14
Resolved
18
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So far so good - The company responded to our notifications and is working on resolving complaints.

Parveen Travels related photos (11)

Parveen Travels Complaints & Reviews

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Parveen Travels — lost baggage

 Jasper Gifty on Nov 14, 2017
I've travelled madurai to chennai in mercedes benz bus. I gave my luggage to the driver. He kept my bag in the luggage... At 3:50 bus started from mattuthavani. At 10:45 i've get off the bus at guindy kathipara bus stop. But i forgot to take the baggage. Later only i remember about the bag. Then ive tried to call many customer care number but it won't work. Then i found the baggage complaint number, and i've tried to that.. He asked the driver but the driver told him that there was no bag. But i knew his face. He only took my bag and kept in the luggage but now he's refusing... I've so disappointed...
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — poor service in corona bus with 8 hours delay

 Mohamed Nowfal on Nov 3, 2017
Pareveen travels dont have even common sense.. You bus got 8 hours delayed and i dropped mail with all details.. Not even single apology asked from the stupid parveen travels team./
You guys are money minded and not worried about customer service..

You guys taken a faulty bus from trivandrum and travelled at 10kmph.. You guys charged 1400 for ticket and delivering such a poor service. Even you know the bus in faulty you guys didnt changed the bus.
The bus was changed after 12 hours, is that called customer service??
Instead of reaching chennai by 05:30 am, reached...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — delay in delivery - chady 2002296

 Pratheep Suresan on Oct 16, 2017
Hi team,

I have booked my bike to be shifted from chennai to bangalore - bommanahali on 13th october 2017.

But it still hasn't reached me. I am keep following up with parveen express everyday and i am really fed up with your unprofessional behavior.

You promised to deliver the package in 24 hours. It is more than 4 days and now mr. Satheesh ([protected]) calling me and saying the package is still at madhavaram and take couple of days.

I paid rs.1850 for this kind of unprofessional-ism. I would need an explanation for this and request...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — refund

 Bhoomi Sp on Oct 15, 2017
This is to bring to your kind attention that i have not got my refund for my 2 times ticket cancellation and when i called the customer care they say it will be credited to my account in 6 working days and it's been 2 weeks plus. Am a very loyal customer for parveen. Request you to resolve my refund issues as soon as possible. My refund should be around 4000....
Complaint comments  Read comments Complaint category Other

Parveen Travels — ticket rate changes for same bus travel datetime in online

 gvkarthick on Oct 14, 2017
Dear parveen travels,

When i booked ticket using redbus.in today moring price shows rs.1100 and same bus i tried to re-check in evening cost reduced to rs. 828 for same bus, travel date on 2017-oct-15, 9.15am. Bus from chennai to madurai.

I contacted redbus, they say bus operator slashes the price change. Pls contact parveen travels
Ticket no: tkba48724442
Pnr no: bspt469643787
Mobile : 87544 89829

Kind request to parveen travels to pack back the change difference atleast 200rs per ticket. So two tickets rs.400 to refund.
Complaint comments  Read comments Complaint category Unauthorized charges

Parveen Travels — ac not working

 ananth kk on Oct 11, 2017
Hi,
I traveled in praveen travels from hosur to chennai in multi axle benz,
Ticket no. - tkb256198913 seat no. V3, date - 6 oct 17
And paid 879.90/- for ticket which normally will be 688.8/- this is the first time i am seeing an increased cost (I traveled a day before from chenna ito hosur in the same bus only)
From hosur itself the ac was not feeling comfortable and late night we felt heat and bus stopped, driver called service people and failed to fix the issue, we traveled in the same bus

I need a min 50% refund

Already i had a earlier...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Parveen Travels — cancellation of ticket in last minute due to sudden health problem-request to refund

 bhariram69 on Sep 25, 2017
Today (25/09/17) morning, we booked two seats to travel from chennai to ramanathapuram (Departure time: 8.00pm, today) through online for my mother and sister named b. Janaky, and t. Jothilakshmi (Seat no.13 and 14). Due to sudden health problem, my mother aged 74 is not in position to travel as booked. While we contactacted your office for cancellation, they informed that as per your existing policy refund is not allowed in the last minute. The amount paid for booking of two tickets is rs.1140/-. We are not expecting full amount to be refunded, however it will be good and justice if certain percentage...
Complaint comments  Read comments [1]Complaint category Travel Agents

Parveen Travels — the services [Resolved]

 Raseek on Sep 16, 2017
Im travelling from Rameswaran - chennai route. I have been travelled in your bus for morethan 5 years. Now drivers also chenged. Inside the bus at the front seat (v4) there are no water bottle holder. We have to hold that in our hand. Thats rediculous. Second, the seats are sooooo dirty. 3rd, stoping for dinner at the cheapest restaurant, i will upload it too. We are not the animals. Before some months. They have stopped at NAVEEN IN hotel near karaikudi. It was nice place to eat. Lastly the side mirror is stuck! Can't slide to anywhere. We are paying money, not travelling for free. Full day no...
Complaint comments  Read comments [1]Complaint category Food

Parveen Travels — unnecessary waiting time [Resolved]

 Prayag Ranjan on Sep 4, 2017
Bus is waiting at. One of thw boarding point since last 45 min, for one person keeping other 50 people on wait is not a good thing 10-15 min is fine but 45 mn to one hour not good. Tgs is my thord travel with your service, every time same issue. People are hungry for rheir dinner... Also last one gour you are burning your fuel, your fuel, do not you think that is a unnexxessort cost for you?

Thanks
Prayag
[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Parveen Travels — poor and very bad service

 Koteeswara raju on Aug 21, 2017
I was booked ticket for pondicherry to madurai. Valvo semi sleeper bus.
The pickup point pondicherry they arrange pickup bus pondicherry to villupuram bus as well.
But villupuram to madurai bus is not come till 3am.
My travel time is 10.30pm sill am waiting.
The parveen travel people are not given proper response.
Am asked refund they are given my money.
Am so irritated for waiting to parveen travels. Finoly the bus came.
But am siting beside of driver.
My seat number was 18 hardly i spend rs800 but am sitting in beside of driver.
I...
Complaint comments  Read comments Complaint category Other

Parveen Travels — bad maintenance .

 umar sherif on Aug 13, 2017
Hi, i'm a frequent traveller and would always want parveen travels as my traveling vehicle. It's fast and safe, but the maintenance is very poor in all the ac and non ac. It's now 4:50am sunday august 13 and i'm traveling in mercedes-benz and couldn't sleep because lots of wholes on the bus leads rain waters come inside and yet still it continues. I would like to bring it to your knowledge since many passengers are on board are in trouble now including women and children. Kindly take some steps to avoid getting rejected by the customers in future....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Parveen Travels — dropping in middle [Resolved]

 Dhanya.M on Aug 11, 2017
I'm Dhanya from rajapalayam. On 09/08/2017 Ticket no. tk8y57599863, I travelled from Bangalore to Rajapalayam. From the beginning of the travel, bus condition was not good it was giving some odd sounds but still driver continued driving. At around 2.30 the bus broke down. After 1.5 hours, we were asked to board another parveen bus which is going to tirunelveli. Once we reached madurai they informed us that they cant drop us in rajapalayam instead they dropped us in thirumangalam. This is not fair. I am regular customer to parveen. Eventhough other travels are there I still prefer parveen because...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — changing bus at coimbatore

 padmapriya sriraka on Aug 7, 2017
I have travelled to cochi from pondicherry on 3rd august. Booked sleeper with a choice of seat but they asked to shift bus. This kind of thing has happened twice before on same route. They change bus either at coimbatore or before. I was asked to take the last seat which was literally throwing me up. I had booked a sleeper for comfortable journey but had to travel on last seat with no dirty linens already used. I seek a refund for non delivery of satisfactory services and also a seek monetary charges for increasing backache and harassment of carrying luggage from one bus to another....
Complaint comments  Read comments Complaint category Public Transportation

Parveen Travels — bus failed to pick up the customer properly

 Revathi Perumal on Aug 2, 2017
Hi
I have booked ticket in parveen office tirumangalam madurai. Ticket details are given below. My boarding time &pick up time is 9:30 pm. I got a call from parveen office @ 8:40 pm (An hour before boarding please note : no other information was given before that regarding early bus arrival) saying that bus had already reached office. I also told the respective tirumangalam parveen manager that i will be there within 15 min to board the bus. As i said i reached office within 15 min. I am very shocked to hear from tirumangalam manager that the bus has already started. I am very much disapointed....
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — Complaint on travels for not picking the person

 balavij on Jul 6, 2017
I booked ticket at Parveen travels on 4.07.17 @ 8.50 p.m seat no 7 for my grandmother...But the bus didint responded me during pickup hence we completely missed my bus even though we were standing on the bus terminal. She must reach Ramanathapuram on 5.07.17 but due to this she cant be on time..because of this incident the my grandmother health was upset..Please take a necessary action and provide us proper compensation...
Complaint comments  Read comments [1]Complaint category Travel Agents

Parveen Travels — Complaint about their service and refund [Resolved]

 Dhanalakshmi123 on Jul 4, 2017
I booked two tickets from Chennai to Bangalore.. on july 2nd i called them before boarding time and told them im on d way i was 2mints late but they went without stopping i called them and asked to stop i was going behind in auto but they refused to stop and went fastly. i had a xam on Bangalore but becoz of them i could not attend it.Then i went to office they were vry rude and they didn't give my money back.
This is my ticket copy. redBus mTicket
Please present this mTicket at the time of boarding.
Route: Chennai to Bangalore
Ticket No: TK7W67592527
PNR:...
Complaint comments  Read comments Complaint category Products & Services

Parveen Travels — Traveling on [Resolved]

 Vimal.ganesan on Jun 28, 2017
I have taken bus in chennai (27/06/17) bus number tn01ba7599 and conductor/cleaner (Name is muthu) give a different seat against booked. When ask to give booked seat he is rude and using bad words against women and scolding her with bad words. I don't want mention those words and if not necessary action taken we file a case in consumer court for disrespecting and using bad words in public. Necessary action to be taken and rude cleaner should be punished......
Complaint comments  Read comments Complaint category Employees

Parveen Travels — No proper destination stop point

 Hithya on Jun 26, 2017
I booked bus for kodaikanal - chennai semi sleeper non ac. I called to remind office, dey told to wait at pickup point where i mentioned. I asked driver number, but at first they resist to tell after sometime dey sent one driver number but number was not working. I am single women travelling at night. Bus went without stopping. Felt bad for booking... Worst experience.. Bad service,...

Rude driver behaviour... After getting on bus, he responding casually to sit in the seat without any regret......
Complaint comments  Read comments Complaint category Public Transportation

Parveen Travels — Delivery of goods

 ajakster on Jun 25, 2017
Hi there we booded a material for delivery from chennai to ooty on june 22, 2017.
The fee paid was rs 4200. The material was not dispatched on 22, 23, 24 and all along we were not even communicated of delay.
Whenever we called it was either forwarded to another person or said its shipped.

We at ooty waited stupidly for almost 3 days thinking it will come. This delays costed us rs 5000/day as we had staff ready to do work and also client was not happy with delay.
The tracking waybill number is 2304370

What parveen should have done is either told...
Complaint comments  Read comments [1]Complaint category Other

Parveen Travels — Rude talk [Resolved]

 Sudya on Jun 22, 2017
Travelling from. Cheenai to cbe, the person at the help desk has along face to answer if we ask any. Travelling for 8 hrs, they play the video o my for 3 hours, when asked the driver replied "can't play - pods mudiyadh", so my baby was crying inconsolable asked for the vidoe to smooth him, the driver can at politely, after all we don't go for free in the bus....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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