Parveen Travels Customer Care
Parveen Travels Pvt. Ltd.
Customer satisfaction rating: 16%
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189
COMPLAINTS

Parveen Travels Customer Care

Parveen Travels Pvt. Ltd.

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Address
AB Towers, #148, Perambur Barracks Road, Purasawalkam
Chennai
Chennai District
Tamil Nadu
India - 600007

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 0999  [Customer Care]
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Phone:
Phone:
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Customer satisfaction rating
16%
Complaints
189
Pending
12
Resolved
27
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Parveen Travels Complaints & Reviews

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Parveen Travels — ticket booked but no pick up

 Mustafa7 on Nov 11, 2019
Dear parveen travels,

This complaint is regarding the recent discomfort i felt in today morning. Actually I had booked a ticket for Madurai to nagercoil through online. The scheduled boarding time was 4:45 a.m. and I had receached at 4:30 a.m. itself. But the bus did not come for pick up and while checking with the local branch i.e. Madurai periyar bus stand pick up point. No bus where come at this pick up point and left me stranded with no where to go.

Actually I was traveling for business purpose meeting and was scheduled for an important meeting. Due to this carelessness...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — bus journey from chennai to thirukadaiyur on 04th oct 19 [Resolved]

 mvt1960 on Oct 5, 2019
I booked a ticket from chennai to thirukadaiyur in parveen travels pvt ltd and boarding time was21:30 hrs at koyambedu through red bus portal. Due to heavy traffic the bus operator advice to board at t. Nagar which i accepted and waited upto midnight 12:15hrs for the bus to come to t. Nagar and the bus broke down near mahapalipuram. Initially the driver told there was fuel problem and diesel will reach and will top up and journey will continue. But even at 06:00hrs there was no sign of repair or spare bus arrival. I was forced to leave the bus hop up to pondicherry and took a government bus and...
Complaint comments  Read comments [5]Complaint category Travel & Vacations

Parveen Travels — restroom not available but charged extra [Resolved]

 Muralidharan sekar on Oct 5, 2019
I travelled on 28.9.19 from chennai to bangalore @5.25 am in parveen travels. While booking ticket it was mentioned bus with rest room n pantry. But bus didn't have that facility. While you failed to provide the agreed facility still charged extra fare. This s unacceptable n you guys never bothered to refund the extra money charged. When travels fail to provide facilities as promised need to refund the extra money collected otherwise stringent action needs to b taken for failure to meet the commitment...
Complaint comments  Read comments [1]Complaint category Travel Agents

Parveen Travels — poor service and no commitment!

 Amritha Menon on Sep 8, 2019
My mother is travelling from thrissur to chennai.
First of all they couldn't come on time. She had to board from a different point, they had sent a volvo and she had to go to a different boarding point and then again board the bus from there.
The bus was supposed to arrive at 6.30. And now they said they cannot drop in the dropping point mentioned, they will drop in a different place.
She still hasn't reached chennai and i am really worried. Very poor response from the office too. They do not even have the courtesy to even call and check and confirm when the bus will arrive....
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — behaviour of staff at coimbatore

 Sree Sai Krishnaa on Sep 4, 2019
I was boarded for tiruapti on 31st august through your bus at gandhipuram, coimbatore.

The female who was at the office and also checked the ticket was behaved very badly and not at all listened our queries. Without answering she simply going down of the vehicle. We felt very bad
Pls appoint little educated people and train them how to behave with passengers

The next is driver who was like soughting while entering into the bus. He should facilitate to board the bus and not to insult the pasenger before the public

This was my last trip in parveen...
Complaint comments  Read comments [3]Complaint category Other

Parveen Travels — complaints not addressed

 Shiv Kumar Chithreddy on Sep 2, 2019
My Son Rithwik Chithreddy booked his ticket in your Bus service through Goibibo from Chennai To Hyderabad on 30/08/2019 having PNR No BSPT[protected] having got allotted seat no V4. My son got delayed by 7 mins to reach the boarding point (as there was heavy rains & traffic jams). Instead of reaching 7.45 he reached at 7.52 PM. I received a call( Only 1 call, on registered mobile number) from [protected] at around 7.45 stating the bus is standing at a particular location. Never did he mention the bus is leaving or about to leave but still I very categorically stated my son would be there in next 5...
Complaint comments  Read comments [5]Complaint category Travel Agents

Parveen Travels — wrong information of pickup, rude behaviour of driver, not proper guidance from customer care

 Sagar Tokas on Aug 31, 2019
I got call around 3pm on 30th aug 2019, that my pickup point from pour toll is chnaged to koyemdedu and timing from 8pm changed to 7pm. On way to koyededu bus stand got conved that stay koyemdedu metro station thus was standing there for 1 hr n after every 5-10min calling customer care number thus got conved that bus will start, will reach soon, ur information conved to driver.8pm driver called i am waiting in initial pickup location pour, i told its chnaged he told dont know english, hindi only local n i cant wait do anything. Thus i missed my bus...
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — very poor service

 Shiv Kumar Chithreddy on Aug 31, 2019
A worst service you can ever have. Very unprofessional staff including the staff at the koyambedu office. The staff harass the customers & lie to the teeth. Busses are dirty & staff including drivers are absolutely rude (Earlier experiences). Never recommended. They dont even bother to respond to the customer inspite of leaving the customer at lurch. My son was travelling from chennai to hyderabad & his boarding time was 7.45, he reached the boarding point at 7.52, the staff had called at 7.50 & had said they were at some location & he was enquiring about the passenger when he was told he is there...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — irresponsible driving

 Dave Mathew on Aug 25, 2019
Your bus under registration kl 07 cn 4799 is driving very irresponsibly along ecr, having put us in risky compromised situation. Situation involving cornering us, overtaking at single file roads we'd like you to investigate upon this incident. Date of incident : sunday 25 august 2019, time of incident :6:40 am. We'd like you to be responsible and really process this complaint under a serious note....
Complaint comments  Read comments Complaint category Public Transportation

Parveen Travels — worst service provided

 kamalavalli i on Aug 11, 2019
I was informed that the bus started in early morning at 2 30am to tripathi and i confirmed the say by contacting the office near by.. Calling by 2.15am and shouting at us saying bus is going to leave and asking us to take a private cab to come all the way to egmore.. After 5mins we reached the stop bus was still standing there. What kind of customer service is this??
While returning back the bus was stopped in chennai ambattur which us almost 30kms away saying that bus tyre was busted and no alternative was taken place in morning at 3.20am we were waiting still 4.40am no spare bus came then...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — rude behaviour and didn't wait

 Nitu Jaspal on Aug 5, 2019
Date 5/july/2019. I had a booking from bangalore to chennai
Boarding time 5:50 am at electronic city.
I reached that point at 5:57 due to weather conditions and rain. Till the time bus was left. I did a call on given number but they said bus has left. I called again to ask them to wait and have travelled 10 km more to catch the bus but they blocked me/didn't pick my call. I am regular customer of praveen travels. When your bus arrives late i had never complaint about this. But this time you should also understand my situation. It was just 5-7 minute late. I never know that your wait...
Complaint comments  Read comments Complaint category Car Rental

Parveen Travels — rude behaviour and don't wait

 Nitu Jaspal on Aug 5, 2019
Date 5/july/2019. I had a booking from bangalore to chennai
Boarding time 5:50 am at electronic city.
I reached that point at 5:57 due to weather conditions and rain. Till the time bus was left. I did a call on given number but they said bus has left. I called again to ask them to wait and have travelled 10 km more to catch the bus but they blocked me/didn't pick my call. I am regular customer of praveen travels. When your bus arrives late i had never complaint about this. But this time you should also understand my situation. It was just 5-7 minute late. I never know that your wait...
Complaint comments  Read comments Complaint category Public Transportation

Parveen Travels — late arrival and driver's rudeness speech, fightwith parcel receiver more than 30 minutes

 pothuvudai on Jul 30, 2019
Trip cmbt to vedaraniam 27.07.2019 night 9.30pm, i pothuvudaichelvan with my family boarding at cmbt bus stand opp near tn elect comm office, driver cell call divert us wandering between omni bus stand and cmbt. Each boarding point he stopped bus more than 15mts. At velankanni bus stand to unloading luggage driver fight with parcel receiver more than 30mts, unloading parcel 45 mts, so we arrived vedaraniam 8.10am. Please take action against driver and poor service. If you continue, the poor service, we neclet parveen travels, for bitter experience of 27.07.2019 travel. My add 7, swasthik nagar,...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — late pickup

 SMubeen on Jun 18, 2019
We have booked our ticket (18.june.2019)from Chennai to Madurai. Boarding time at tambaram hindu mission hospital at 6.45 Am. But bus was not arrived at the estimated time. We are standing at boarding point for more than 1hour 30minutes with my 3year old kid. We are not received the bus details and driver information via message or call. When we call Parveen customer care they are asking us to install Parveen mobile app to fetch the bus and driver information (DO PARVEEN TRAVEL THINKS PASSENGER WAITING TIME IS THE RIGHT TIME TO BRAND PARVEEN TRAVEL MOBILE APP INSTEAD OF SERVICING AT NEED?). At least...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Parveen Travels — bus travel - extremely poor service

 Aparna Bhaskar on Jun 15, 2019
I travelled with Parveen to Tanjore and back from Chennai. I had to wait at the boarding point for a while, and was told the van had broken down and was put in an Ola auto to Koyambedu. The 10:30 pm bus left at 11:45 pm and after several stops to pick up angry customers, reached Tanjore three hours late.

On my return, I was given a revised notification for the boarding point and waited there for an hour, I spoke to a representative once who told me to wait at the same spot and that I would be picked up. But the bus never came there and left without me. Another representative tried...
Complaint comments  Read comments Complaint category Travel & Vacations

Parveen Travels — loss of my baggage because of management carelessness

 Surya0505 on Jun 9, 2019
I'm Surya. I traveled from chennai to hyderabad on june 05, 2019. My dropping point is Kondapur. I carried 1 back pack and 1 trolley. The trolley is in under the bus. After I'm getting down in kondapur I checked in luggage area. To my shock my trolley is missing. That bus assistant mistakenly gave my trolley to someone. I have some important documents in that.
Mine is DARK GREEN ARISTOCTRAT TROLLEY.
I traveled in TN 01 BA 7599. Please Its an emergency situtaion. I want that trolley immediately.
My mobile number is [protected]...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Parveen Travels — presenting wrong bus timing in red bus app

 Arvindadhithya on Jun 9, 2019
I have booked my bus from Chennai to Avinashi and the boarding time was mentioned at 4.00pm.
So I came to stop at 3.20pm itself. Have been standing around one hour and bus was not at the place. So I called to parvenn travels and asked and they said that time was mentioned wrongly and bus will come to stop only after 5.30. I'm standing in bus stop for more than 2 hours 30 mins. Why are you making such a mistakes for the customers. Half of the day of mine has been wasted. I want a resolution from your side and give a solution as soon as possible
Contact number:[protected]...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Parveen Travels — bus travels

 Raj07sundar on Jun 6, 2019
I have booked ticket from Chennai to kannyakumari on 6th June 2019 non ac sleeper starting at 17.05 at koyembedu
Boarding point singaperumalkoil at 18.10. But the bus has not come till20.45. On enquiry, no one has given an correct reply
Kindly give your response reply to the mobile number [protected] so ad to avoid case in the consumer forum. The ticket is booked in the name of R.Bhuvaneswari. She is unable to attend the examination. Your immediate response is sought.
....
Complaint comments  Read comments Complaint category Travel Agents

Parveen Travels — no ac vent on last seat and engine heat like tandoori stove

 Mehal1202 on May 31, 2019
Traveling in chn to bangalore bus 10.45 on 31.05.2019. Seat l11 13 14. Last seat no ac vent. Asked and they told they don't have drilling machine and asked me to wait to get cool. It was like sleeping in tandoori stove and not even able to sit here. Called cust care and they told they will check and try to resolve. No action. Still i'm not able to sleep and our family members suffering a lot including my son. Was charged for three tickets and this is the service parveen travels will provide. Worst service. What action will be taken. Whether my money will be refunded back to me for all the inconvenience...
Complaint comments  Read comments [1]Complaint category Products & Services

Parveen Travels — inhumanity driver and worst office staff and not helpful redbus team.

 Arun vasanth on May 25, 2019
My ticket number: tn6p20262881
Pnr: bspt[protected]
I have booked a ticket to travel from chennai to pondicherry on 24/05/2019 in vadapazhini. If i am going to govt bus only rs 155 but i has paid rs 829 compare to 6 times higher amount i have paid. Boarding time is 11:40 am i have reached 11:45 but bus was left before boarding time.
I call a driver iyappan and request to please stay i will reach within a min but he did not compromise and told to come pillar and went. Driver collapsed every thing. Just half km distance even i came a bike to boarding point. I called red bus several...
Complaint comments  Read comments Complaint category Travel & Vacations

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