[Resolved]  Gunaji Enterprises — Cheating in sell the Gunaji Products and Poor Service

Address:

Mumbai City, Maharashtra

Sir, I bought Gas Geyser and Gas Stove from your sales person. At the time of selling both products your sales person told that I will get 5 years warranty and not needs to any service contract. Gas Stove is not working properly from the first day. I logged complaint to the company continuously, but the service person said that automatic gas stoves always gets off when you will try to sim the gas. There is no solution for the problem. But many people have the automatic gas stove, their gas stoves works properly and doesn't gets off after doing gas on sim. From last 1 and half month I am frequently calling for the gas geyser and gas stove complaint. But from company there no reply. Every time company asks for service contract even though product is in warranty period. I have done contract in warranty period in warranty but after doing contract company is not giving service. Every time gives some reason for not giving the service. Some times says all service persons are on leave for Ganpati festival, some times says part is not available. Now Ganpati Festival is over but service is not yet given. Next week Navratri will start then again their staff will go on leave. I am fed up of the company. Company charged Rs.5000 for both the products for service in warranty period. But company is not giving service promptly and properly. Company sold me faulty products. It is my kind request to solve my problem.