Gyftr.com — Issued gift vouchers against SBI points but with wrong pins
Hi we had redeemed SBI bank points against for westside gift vouchers and have been following up with these guys for the correct pins. They advised us to use the last 6 digits of the voucher code as pins which didnt work. We had to go to the retail outlet multiple times to try these vouchers with the pins they issues but the vouchers always showed errors such as 'incorrect pin', 'insufficient balance' etc. I have all the email communication with them documented.
In the last communication they are conveniently saying the vouchers worth 7K are expired. Apparently, we had to contact Mr venkatesh from the said outlet. But how can we use the vouchers with the wrong pins? They NEVER sent us the correct pins. This seems like some kind of fraud company which is using customers vouchers.
Now they are just saying this issue is closed from their end with no help whatsoever. We have not been advised correctly at all. Can anyone please help?
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