H&m — Money deducted but order not placed and eventually got cancelled

Address:Thane
Website:hm.com

I placed an order on hm.com on 30th November 2022. The order number is [protected]. I paid for it online using my card. The money was deducted but the order didn't get placed. Amount of Rs. 1999 has been deducted. I have raised case with them. The case no. is[protected]. I have contacted them nearly 20 times but I get same reply to wait for 2-3 days. I have attached the proof of payment and order details below.
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    Thane
    India
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