Hans Travels Complaints & Reviews

Dear Team,

This is with reference to my PNR number[protected], seat number 3(M), 9(M) travelling date 24th Oct. 2019. I'm sorry to inform you that I won't be able to make it due to unavoidable circumstances, hence I would like to cancel my booking.
I kindly ask you to acknowledge the receiving of my request and to confirm the cancellation of my booking. I really hope to make it some other time should the opportunity arise.

Therefore when i initiated a telephonic call for refund from your help-desk (Ph.: [protected]) located at Indore, i was surprised to learnt that whole amount will not be refunded! As this cancellation is within 48 hrs. of booking i don't find any reason to charge any cancellation fee.
Initiate my refund after cancellation of both the tickets as early as possible & revert on same.

Enclosing all the relevant documents for your reference & better understanding.

Other Details:

1.Passenger Names.
(a) Mayank Yadav
(b) Rohit Yadav
2. Traveling from Indore to Kanpur dated 24-Oct-2019
3. Total Fare: Rs. 6430

With Regards,

Mayank Yadav

I am from indore my luggage is coming from raipur and the bus was late. I called office and ask when the bus will reach indore they told we dont have any idea about reaching as it is late and office boy give driver number ‭[protected]‬ and i called him and he refuses to talk me again i called him after 30 mins he told me don’t irritate me by asking when the bus will reach call office for knowing when it will reach he was very rude to me for no reason and i hope you take action for this.
Thankyou

Hello sir i am complaining regarding the the bus conductors and driver is froce me and add some people’s to seat that bus who have not any tickets and seat and they are drinks also from paradise hyd stop and to slow and quick stop bus for 1hrs also which is very bed behavior and i don’t won’t to that types of your service so my bus ni is mp 09 fa8350 hyderabad to indore please i wont to claim to you. On date is 02/08/19
Pnr no[protected]
Nd seat nm 11, 12

Bus was booked of 9:40 which is from indore to pune and it has been delayed for 2 hours. Like seriously?? This is your service and even no single msg or call was dropped to inform about the delay.
Your bus service need to be on time or atleast need to inform the passenger. Since last 2 hours we are sitting in hans travel office only and tommorow is my interview if i won't be able to reach on time then who will be responsible??
You need to take action soon.

Your employe had charged me 150 Rs for baggage when I had refused to give he threatened me and said give the charge else I will be not allowed to travel then I had told him for cancelation of my ticket then he had refused for that to then I have called your customer care no but it was talking to much time to pic my call so I canceled the call and had given your employe 150 Rs so that my bus should no miss please take care of your employees. And also the seat alloted to me on that seat the charging point was not working

My complaint is that my mobile no.[protected] is shown as Lucknow Hans travel office on internet, so many customers call me for bus information, I m very tired answer them, I already visited your head office at indore and complaint the same but till date my mobile number is not removed from web.
So please remove my mobile no from web as earliest as possible

Rohan

Hello sir i am complaining regarding the the bus conductors and driver is froce me and add some people’s to sit that bus who have not any tickets and seat and they are drinks also from ahmad nagar stop and to slow and quick stop bus for 1hrs also which is very ved behivear and i don’t won’t to that tiype of your service so my bus ni is up75at8103 to indore please i wont to claim to you. On date is 26/05/19
Pnr no is[protected]

Hello
I booked bus from dewas to pune on 25th may, 2019.
First of all the bus was late and then i was not allowed to sit on my seat as it's connecting bus and seat was already occupied by some other person who denied to leave seat.
Also the staff didn't co-operate and misbehaved which is not acceptable.
After paying this much money it's not worth to travel with you anymore and i am really disappointed and want to get an explanation for such poor service and specially the behaviour of your staff.

My husband and son are travelling from indore to mumbai.. Their pnr no. Is[protected]... Volvo b9r multi axle.. Pickup from dhakkan wala kua.. Drop thane... My husband health is very bad... Buy instead of supporting him... Your driver and helper both tried to misbehave and use abusive language.. And also. They called other drivers of hans travles at the dinner point to make my husband and son listen to their talks also... What if all your staff come together and do some harm to my family
.. How can other bus drivers interfere.. Have they made a union to trouble the passenger.. This is very wrong.. Hope my husband and son reaches safely to their destination.. If anything goes wrong.. I will see to it that some legal action is taken with the company as well as your staff.. I want an urgent call to be made to me.. Immediately.. My cell number is [protected]..

I ordered led lights through twinkle led light indoor. Twinkle booked my parcel throug hans travel indoor on 17/05/2019. My lr number is (Ho_11/19-20/22028). For details information please find attached file.in file full discrption of my parcel. But not received yet kindly send my parcel otherwise please relieve my parcel amount as soon as possible.
Thanks and regards
Pradeep menaria

Sir i book a bus on 13 may from vapi to bhopal bt ticket not book and no msg but my account debited and i complaint with you office in surat and vapi thay said if ticket not booked then total ammont will be refunded but yet not refund i attech my debited ammount screenshot please lets me inform that you solve my complain i want to my deducted mony refund

Thanxx
Regard

My sister sent a parcel from pune to bhopal through hansbus.com on dated[protected] and paid rs.300. It was written in the invoice receipt that gst is zero and hammali charges are zero but when i went to receive my parcel at the hansbus office in bhopal they told me to pay rs.20 and refused to give my parcel. I told them i will not give single rupee as it is also written on the invoice bill that all the money has been paid and nothing has to be paid. After so many conversations i got my parcel. I just wanna say that if 20 rupees has to be paid than it should be mentioned on the bill invoice or should have been told at the time of sending the parcel.

Seat no 33 very small
Not a comfortable, same of driver seat, i m very very tied of full on journey. Please do not allowed any passengers in seat no 33. This is a very small, seat no 33 very small
Not a comfortable, same of driver seat, i m very very tied of full on journey. Please do not allowed any passengers in seat no 33. This is a very small

I want to complaint abt the bus operator.. i needed to go to the bathroom urgently n ur operator was telling me to elite at kalyan and do it.. just tell me one thing.. did i pay rs 1405 or whatever to hold our pee and wait for the bus to reach kalyan.. i am having a stone problem and cant hold for long or it would be infectious.. wht dont you keep common toilet for gents and ladies both.. arent men human as well.. dont they also need to pee at regular intervals. Thats the reason why people prefer trains over buses.. y dont u hire educated people and if not some understanding people.

I am karan mandloi i have a book ticket dt 29.03.2019 by online for raipur to indore dt 30.03.19 by hans travels online payment link but my amount is deduct from account of rs 2750 and transaction is not successful.

And i have try to hans customer care we says your money will be refund but when received my money.

Regards
Karan mandloi
Mo. No. [protected]

For pnr no[protected]. I have lodged a complaint about other passengers drinking and conductor misbehaving with unbearable bus condition. We deboarded the bus before ujjain and had a tough time reaching our destination. Ever since all the attempt to contact customer care has been embarrassing. Customer care has no regards and not a single reply to my email. Me and my wife are willing to go to the court for the damage they have caused us. I...

Booking pnr[protected] bus info - bus no:1897up75at1897, pickupman no:[protected].
I have book a ticket of hans travell through red bus app. I have book this at 12.20 am through red bus online bus booking app.
After successful booking of my ticket, i have got confermation messege from red bus and hans travell company.
Then i have called pickup man in charge, but he says that bus has been pass from your pickup point already.
I have ask him that how it pass before 12.37 am?
But he disconnect my call and never contact me again.
I need solution to my harishment and loss from the above travell company and his servent.

Hi i siddhant jain travelled from mumbai andheri bridget to bhopal isbt on 14/3/19 against pnr[protected] and[protected] against seat number 23 and 24 on hans bus travel having bus number mp 20 pa 0993. Arrival time of bhopal was mentioned 12:30 pm. Bus reached at indore at 8:15 am and they gave us halt of more than 2 hours. Their was no other bus available to take us to bhopal. At 10:30 pm bus started from indore to bhopal with bus number 9210. Now i had a meeting at 1:00 pm in bhopal and return flight at 7:30 pm to mumbai. Bus will not be able to reach bhopal at 12:30pm and i will be going to miss my crucial meeting. I want to paytm to stop mentioning such cheap and unprofessional bus operators. I booked the most premium option of bus thinking that they will be professional and will maintain their timeline. I want my refund of two tickets as the agenda of travel is vanished. I will not be make up to my meeting on time as the bus has just started from indore and will reach by 2:00 pm. Pls refund my money back and stop listing such unprofeesional bus operators. Else we as a customer has to stop using paytm for our travel bookings.

Regards,
Siddhant
[protected]
Jain. [protected]@gmail.com

Hi Tarun,

I would like to inform you that I was looking for bus from Indore to Sillod for 20th March-19 but instead of 20th ticker has booked for 15th March by mistakenly after that called your customer care and had word with Ms Geeta customer care executive and requested to reschedule ticket from 15th to 20th but she declined the and requested again and again but did not listen anything.

I am regular customer pls help to get reschedule ticket and do the needful.

Register mobile-[protected]
Name -Jayshree sahane

I am traveling with my wife and she is having some serious health issue, i have talked with the bus cundoctor to change her seat from upper to lower but he said all seats are booked but he is selling seats to other travellers who didn't book seats. One sleepr to two passengers 250/- per head.

And arguing with other passengers for luggage compartment issues

I am looking a serious action against them.
Details are along with.

Hans travels:
Bus no: 6369up75m6369, for jalgaon-indore departure time 09:00 pm, pickup luxury bus parking, near panjra pol, neri naka, opp mox dham, jalgaon, pickup man no: [protected], contact: [protected]
Journey date: 13/03/2019