Harman India — jbl speaker taken for service not returned even after 2 months

neerajmrp

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 682030

I had battery complaint with my jbl flip 4 speaker within 3 months of its purchase and speaker totally turned useless since it could not even get a minimum charge to get started.
Harman/jbl collected the speaker from me for repair and said that it will be returned in 10 days, now it's more than 45 days and no updates.
When called at customer-care they always have only 1 answer, that is 'part unavailable'.
Can you believe it???
It's a shameful service form jbl-harman and this is never expected from giants like them. I mean how can they go out of parts and can't they procure the required parts in at least 1 month.
I have no idea what to do. At least give my speaker back so that i could get it repaired from any local shop nearby.
Or give me the money i will go with some other brand.

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Harman India customer support has been notified about the posted complaint.

May 08, 2019

Updated by neerajmrp Had raised several complaints with Harman and there is no resolution. People at customer care either disconnect my call or stay on mute. Customer care is completely useless. 1 Case #[protected] no response from Harman on this.
Will never recommend Harman or JBl for anyone in my life.

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Comments

ghanchikishan32

from Mumbai, Maharashtra

I had send my JBL headphone through to the jbl service center but it has been 3 months gone but they are not returning my product and also they are not giving me any exact answer i called them more than 20 times and email them many times but they are the worst brand ever i have seen.

Rakred

from Panipat, Haryana

My JBL flip 4 took 35 days to get repaired. Those people never call or send a text about the process. Receptionists are just arrogent to respond. I am sure almost every person leaving the place will press unsatisfactory if ask for feedback.

Kishan Kisu

from Mandal, Gujarat

Same thing happened for me.
They will never give a proper reply.
Its been 3 months for me too but no proper response from them.

Kishan Kisu

from Mandal, Gujarat

Same thing happened for me.
They will never give a proper reply.
Its been 3 months for me too but no proper response from them.

Ranjan6135

worst service ever, You should be closed for the harassment it caused to the customers.