I dropped a complaint about my JBL Charge 3 loudspeaker. On 27.05.2021 I received a WhatsApp confirmation of this complaint with the "Complaint#TN-E[protected]" and the request to "please reply to this message with the Invoice/Bill/Proof of Purchase".
After providing this proof of purchase, again via WhatsApp, I received the confirmation of that proof and the remark that "It is on hold due to incomplete/incorrect address... The pickup and repair would take 21 working days upon receiving the information..."
After clarifying about the address, I didn't hear back from them via WhatsApp, even though I kept asking.
On 06.06.2021, I received a confirmation via auto-generated email to "check in case you need any further assistance". I replied immediately, asking "Did you receive the information you were asking for from me about my address?", but never heard back again!
Instead, the same auto-generated email dropped in my mailbox again on 19.06.2021 and on 22.06.2021, without any reaction to my original request about clarification about the address or if the problem is being addressed or solved. In the last email, it even says: "you will receive one last notification confirming that the issue is resolved." How come there is no real communication happening? Nobody replied to my emails or WhatsApp messages except at the very beginning. And now the problem is supposed to be solved? The loudspeaker needs to be picked up and serviced because it has a distorted sound!
BTW: The email conversation is done under the subject: "Harman International Case # 08129946: distorted audio issue"; the WhatsApp communication runs over "Complaint#TN-E[protected]".
Looking forward to hearing back in a professional way.
Regards
Daniel Was this information helpful? | 
Post your Comment