Havells India Complaints & Reviews

Hello, sir complaint as per that i had purchased havells fan but within 10 to 15 days fan has breakdown (Some parts creating problems) our product is under warranty but the technicians came or told us you have to purchase parts otherwise it will not work properly. As per warranty rules of new fan products parts or service free but they refuse to change without money. They cheat us so, kindly request all of you take some action against shopkeeper..
And the details of shopkeeper mentioned in the bill which is attached with this mail.

Dear sir / mam,

I purchased the shallow well jet pump from shri sai sanitary and paint store mohammdi road, Gola (Kheri) on date 21st may 2018 with 2 years warranty. But the product was stop working from the last week of April 2020, for that I have called many time to havells costumer care and complaint it .
The engineer came to my home but told for replacement of product.
After that many times I have complaints...

Water purifier installation
Phone no - [protected]
Name - anjnesh tiwari

Purchased a pedestrian fan one month back directly from e shop of havells. This new fan, new product of havells in breakdown since last 15 days, worked for 5 days only after product delivery.
Raised call with customer care, number#"[protected]" dated 20 june, technician attended the call on 24th june and close the ticket without making fan in working condition.
Again raised the tkt on 24th june, request no. "[protected]" and closed by havells without providing the service and wrong and false comment that area is containment zone.
Called their customer care again on 2nd july and was put on hold for than 30 minutes, this is totally harassing from havells end.
Rgds/
Dinesh
[protected]

I have bought havells fan on 16/06/2020. After one day of installation it was not working properly so I lodged service request. 2 technicians visited but none of them were able to rectify the issue instead of that another technician blown up the fuse and pcb circuit and left the fan in even more bad condition. Since then I have not heard from any havells executive that when they will change the fan. Neither of them pics the call whom number...

1. Our ro service is pending since from almost 6 months. No one is coming.

2. Last year brought fan of standard havells which is not working properly, still under warranty.
We are requesting you to resolve oue issue.

R/sir
It is for your kind information that i made a call to customer care number [protected] on dated 02.06.2020, 06.06.2020, 16.06.2020 and 19.06.2020 for servicing o[censored]v plus water purifier. Every time customer care representative assured me that the technician will visit for servicing but till date no one has visited for servicing. I am surprised that such a big brand is doing this. You are requested to get the service done at the earliest. Otherwise i will have to take hard step.

I had purchased havells water purifier in may 2019. At that time upon recommendation of their engineer i bought 2 year comprehensive acmc plan as well, which covers my purifier till 5/5/2022 with change of filters at regular intervals.
As per plan details 5 filters were supposed to be changed in may but no one from havells contacted. I called their customercare on 25th may, 29th may, 11 june and 20th june. Everytime they say that needful will be done in 1-2 days. After the first two calls, i got a call from some of their technician but he had that he can just service the water purifier but cannot change filters. I refused as i have already paid for change of filters at scheduled intervals. Now for the last two times i have called them, i don't even get a callback from them. I either need the filters changed or return me the money i have paid for acmc plan with 1 year interest as well.

Today I have received wrong product against my prepaid order .. as per my purchase order I hv requested for item code FHWGIMTWHT16 i.e model Girik 400 mm sweep white Wall Fan but I was astonished to received pedestal fan model different which has no use for me .so kindly arrange the correct fan model as per my order.

Attached invoice copy and product received photo for your reference.

Do the needful ASAP

Thanks and Regards

I bought the AC just one month ago and the AC stop giving cooling. So complained about the same to the dealer as well the company. But dint show up for service, they just keep saying that they are coming. And the dealers is such a lair, , they hardly answered the call and hang up when the customer is talking. Doesn’t know how to talk customer.

Regretting buying the product.

Coil has been burned

Hello team,

I have received faulty havells adonia water heater and within a year i have serviced 5 to 6 times still facing lot of issue. I request to replace with a good unit

On 18.05.2020 i had purchased havells celia-i 55 ltr desert air cooler from reliance digital store, bansdroni, kolkata. Serial number: 88jcg0800496

Next day on 19.05.2020 it was delivered to me.

Due to cyclone amphan i wasn't able to use this cooler for 3 days and from 24.05.2020 i am using this cooler this cooler was working fine on 24.05.2020 and didn't cause any problem. I used this 4-5 hours on that day.br...

I recently bought a new 1500 watt air oven digi air fryer. However, i have a complaint because whenever i make something in it, it gets burnt from the top and from within and bottom it is half cooked. No matter what i cook in it, everything turns out to be burnt from top.

Previously iam complaining about cooler fan stopped. After 20 days the technician came to my house fix a new fan motor instead of old motor. Then two days working again the cooler fan stopped. Plz solve the service problem.

I, kamal bangar, have purchased 17 fans (Worth rs 102000) from havells in my new house the detail of which is provided in the bill attached below. All the stealth air 1250 mm fan makes noise like a helicopter and the speed is also very slow.
The yorker ceiling fan antique copper is also very noise and makes noise like a bell and the speed is just like there is no fan operating. This feels pathetic as he product comes from one of the largest fan companies in india.
Only thing which feels more pathetic is that there is no service at all from havells,
I have raised complaints on 18th september 2019 with reference number "[protected]" upon which service engineer ravi sahu was assigned in the message. We have called him 17 times during 2 days and all the calls went unanswered and there was no response from the company thereafter.
I raised another complaint on 11th march 2020 reference number "[protected]" upon which service engineer govind sing was assigned in the message which never answered our calls and never came. Again no response from the company.
We bought fans from ab electricals jodhpur (Navneet baheti, anuj baheti) which is a pathetic shop who dont answer any calls and behave in the most rude manner after you purchase an item from them. Me and my family are helpless and harassed from the company.
Also we bought the fans on 22 march 2018 with a 2 year warranty period and we have made complaints under the warranty period with no response from the company.
I would like to get my fans repaired/exchanged without any more harassement and economic cost as soon as possible.
Below i am attaching the video of one of the stealth fans which everyone must see
My

I bought two exhaust fans for my washrooms and the day i install them it is creating lot of noise, which is not expected from havells products. I went to the dealer with this issue which he plainly refuse to exchange it and told us to complaint to the company. I request to kindly attend this issue, rectify it or change this model. I have high hopes from such a reputed organisation... Rgds

I sushil kumar from bahadurgarh (Jhajjar) haryan purchase a fan from your authorized dealer on dt. 21.10.2019

I am extremely dissatisfied with your products because i complaint my brunt fan but till date no one your company representative contact me till date. So please resolve my problem as earlier as possible

Customer

Bought havells avion fan for rs 13900 within a year blade got rusty replaced by havells within another year again the blade got rusty such an expensive fan no value for money fan speed also getting slow, this is the last and final fan of havells will not buy again cheap product

I am purchasing havells cooler on 06/04/2019. Previously it was breakdown. The technician come to my house and did a small repair. After 10days again the cooler fan was not working on 30/03/2020. Due to lockdown the shop owner not lift the phone. Iam complainting myself online service request id[protected]. Still no one come to my house for service.