I am Prashant Mittal residing in Jaipur, purchased Two Fusion-2 fans from Havells authroised dealer in April, 2009. Just after using these fans for a week noise has started, which has been reported to Havells Customer Service Centre. They sent their mechanic who verified the complaint and did some tit-bit to resolve the issue. But this cycle is being repeated almost every month their after. Every time I make a complaint, Havells sends person to first verify the problem after 3-4 days, then again after 3-4 days some mechanic turns up and do some tit-bit and reduces the noise. It works fine for 5-6 days and noise again starts and so on, , , , ,
I have requested Havells to replace the fans and I am even ready to accept the Fans with lesser amount but they are not giving ear to it. I guess every time one makes a visit in city like Jaipur it is going to cost at least 50/-, and upto now more than 10 visits have been performed by them, and they are unable to provide the remedy, they have tried 1. Replacement of baldes 2. Re-fixing of ring attached to motor part
3. Screw tighting of blades. But any of these worked ...
Prashant Mittal
Aug 14, 2020
Complaint marked as Resolved
ARVIND DHARMRAJ PATIL
41, SHREENATHJI RECEDENCY, KARADAVA ROAD, NR.DINDOLI BUS STOP,
NR.DASHAMATA TEMPLE, SURAT
MB:- [protected]