[Resolved]  Havells India — Defective MCB Power Unit and Technician Misconduct No Action After 24 Hours

I purchased a Havells EURO-II MCB Protected Power Unit, which was delivered recently. Within 24 hours of delivery, the product was found to be defective — the switch automatically turns off when powered on.

I immediately registered a service request with Havells (Ref. No. [protected]) and shared all required details including the invoice image and product serial number. However, even after more than 24 hours, no technician has visited and no help has been provided from Havells’ side.

Additionally, I received calls from a person claiming to be a Havells technician, first from a personal mobile number and later from a Havells number. The person asked me to share my invoice number, box serial number, and KKG code over WhatsApp, even though no one had come for inspection. The KKG code (Satisfactory Completion Code) is supposed to be shared only after service completion, yet it was requested immediately, which seems suspicious and unprofessional.

This experience has caused inconvenience and raised concerns about service authenticity. I request urgent action — please verify the technician’s identity and provide a replacement or full refund for the defective product.

Attached are the invoice image, product box photo, and call recording for your reference.