Havells India Complaints & Reviews

I am writing to express my deep dissatisfaction with the service I received after requesting service on 5th July from Havells of my fan with ref no. [protected] where person has charged 1500 for PCB and 250 for service charges and i paid in total Rs 1750/-

Unfortunately, the fan stopped working within just 15-20 days of service. Despite multiple reminders and various formal complaints lodged with your customer care team and revised product service no. [protected] and then subsequent mail complaint has also been registered, however no technician has visited to inspect or resolve the issue. This lack of response is extremely disappointing and not what I expected from a reputed brand like Havells.

I urge you to take immediate action to resolve this matter. Kindly arrange for a technician to visit by today and address the issue. I hope you will treat this complaint with the seriousness it deserves and restore my faith in your customer service.

Looking forward to a prompt resolution

Dear Sir,
I had purchased Havells 3 Ltr water heater on 23 may 2025 from sourthen command canteen. While installation found by the electricians that the product is faulty and not working....

Dear Team,

I am writing to express my extreme dissatisfaction with the ongoing delay in the repair of my AC, under service request ID: [protected], which was raised on May 6th. On May 8th, a technician visited and confirmed that the unit requires a part replacement. The technician assured me that the part would be ordered and delivered by May 10th.

However, despite multiple follow-ups with both customer care...

I purchased a Havells cooler last year, and just 15 days ago, the motor stopped working. I promptly raised a complaint with customer support, and a technician visited and claimed they had ordered a new motor. However, there has been no update since then. I’ve followed up twice by calling customer support, but I’m only given vague responses with no real action taken. It’s frustrating and disappointing to see such poor after-sales...

I have lloyd window ac and 10 days before it was gone under service from company executive name mr. Vikas. Before service our ac is working properly but after that ac was not working. We are continuously complaining to company customer care executive but nobody listening my complaint. Even i have mailed on grievance. Officer mail id. But till date no revert from them also. Kindly resolve my problem and i want my ac in working condition as...

Geiser not working...

I have purchased a havellsOpus Prime fan from Pooja Electrical in Kolkata.
The very next day I went to return it and asked them to hive the other model in replace of that but it was not available with them so I asked them to refund me the amount i.e Rs 3600 so they gave us the date and said you can collect on that day . Today when we went to get the refund amount they said they will not return the full amount will deduct Rs 500 as...

Hi Team Havells not doing installation plus demo of LLOYD Side by Side Refrigerator GLSF590DSST1GB even after 15 days and first request was closed without installation and demo.Multiple Ref no and service request id mentioned below. [protected]
Service request id [protected]
Refno [protected]
Id [protected]
Id [protected]
Id [protected]
Id [protected]
Ref no [protected]br...

From: Satya Sharma
Sent: Wednesday, August 14, 2024 4:24 AM
To: Mailbox Havels.com
Subject: re Lloyed 1.50 ton purchased from Amazon LTD HAVELLS SERIAL NO GLS1813FWAGC

-NVOICE HR SDEG [protected]...INCOMPLETE CUT...product name new bee 1.5 inv sac 3SAC 3SC GLS 1813FWWAGC SERIAL NO A87NFGOB9EUD9

Dear sir, REMINDER 1

[10:00 AM, 8/7/2024] Satyanarain Sharma0: As per "your instructions" I am bound to get the work done by these unskilled, untrained workers, not technician at an unreasonable price They failed to show any certificate and not in uniform . This is NOT acceptable/desired from a company of your stature and repute..Moreover to allocate only ONE AGENCY is monopolistic and against law.of land.

I failed to understand: Why these restrictive practices/ conditions are imposed without giving any choice to buyers when various good service providers such as URBAN CLAP (whose works are significantly better and charge 50% of charges) are readily available. a type of penalty upon your customers .ENCLOSED are the some photographs do speak to the quality of work .I also caught him placing an old copper pipe .I am now compelled to place these photographs on social circles.

These labourers were so un-equipped that they did not carry screwdrivers

and hence could not open the previous "BACK PLATE SAMSUNG AC" but put a new AC on the previous plate but damaged my tiles, and left dabries on the ground. photos are enclosed. would you see the state of electric wiring and JOINTS on. face wall. ALL THE TIMES THEY WERE QUOTING "THEIR RATES FOR COPPER PIPE, DRAIN WATER PIPE BUT DID NOT DO REQUIRES INSULATION. IN PROCESS THEY CHARGED Rs 6096/= and left. I wanted to know whose good will is damaged i.e. HAVELLS .I am MAKING IT SOCIAL SO THAT THIS TYPE OF "MONOPOLISTICINTERNAL UNHOLY ARRANGMENTS".

Recently i purchased 1.5 llyod AC. but after 5 days i am facing cooling problem. then i reliesed company gave me old and bad product. so i complaint many times on havells customer care helpline number but they did not response of my any complaint so now after 20 days i am still waiting a for a technician or call from havells. so what should i do rightnow. where to complaint or whom to call. So i will very helpful for me if you take some strong action againts Havells.

I bought Havells WP Gracia Alkaline Hot Ambient on 26 April 2023 from Bajaj electronics at Panjagutta Hyderabad. When this product was in warranty no technician turned up for the servicing of the product. It was promised that we would be provided with free service within the first year of purchase. But no one came. Now exactly at one year the purifier started showing error. The technician asked for 500 rupees and gave him and changed the...

I am writing to express my deep frustration regarding the ongoing issue with my AC, serial number 87KCG06T08884, which is covered under an Annual Maintenance Contract (AMC) with your company.

Since March 2024, I have consistently faced the E5 error with my AC. Despite lodging multiple complaints and having a technician visit two months ago, the problem persists. This lack of resolution is unacceptable, especially given the assurances provided after the previous service visit.

Despite filing complaints on June 11th (Job ID: [protected]) and June 23rd (Job ID: [protected]), I have not received any meaningful response or solution from Havells. Yesterday, I was assured by customer care team that a senior technician would contact me within 24 hours. However, I have yet to receive any communication.

As a customer who has faithfully adhered to the terms of the AMC, I expect prompt and effective resolution of issues as they arise. The current situation not only violates my rights as a consumer but also reflects poorly on Havells' commitment to customer satisfaction.

Today I received a reply from Havells stating that I do not require any further customer service without any assistance provided to resolve the ongoing issue.

I would like to highlight that this issue has now persisted for over a month without resolution, and during this time, the unit has been unusable despite being under an AMC contract. Therefore, I request fair compensation for the time lost without service and the inconvenience caused by repeated cancellations and delays.

Therefore, in addition to a prompt and effective resolution of the AC issue, I request fair compensation for the multiple instances of inconvenience and the time lost without proper service. The repeated failures to resolve the problem despite multiple attempts
highlight a significant breach of service standards.

I file complaint on 18 june that my ac is not giving proper cooling it gives hot air but still no body come and my problem still pending number of times i call to customer care but nothing happen and no body comes

My registered mob no is [protected]

Rgds
Ravinder singh
[protected]

Dear Sir,
i am complaint many time of my products. LLyod AC but They are not provide the service. as your warranty policy. my product is not working properly. and first time complain, regarding this is 23.05.2024. but till date you are not provide the service team. i am calling 100 times your tollfree no. they are also not a satisfied response regarding . and many time forward the mail. plese solve this problem. My contact No. [protected]

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the inadequate servicing of my Havells Koolaire-W 51L220W Desert Cooler which I purchased from Havells company through Amazon on Purchase Date[protected] and Order no#[protected], Order total- Rs 12990 (1 Item)

Despite being a loyal customer of Havells and choosing your brand for its reputed quality, I have encountered significant issues with the servicing of my product. That's Why I had lodge complaint through Customer Care that My Cooler not work properly which have created maximum noise on[protected] As per customer Care, our technician will contact within 24 hours But Cross some few days not response from their end then again complain to customer care through mail.
After that their technician called me[protected] and visited to my home after watching my cooler, told me, your cooler motor have damage, it will be Change, that's price will be 2500 to 3000 range and I told him, How long will be warranty period . But reply technician, Have no any warranty of Cooler motor, it may be damage after 7 days or months but have no any responsibility from Havells company That's why I am not agree . and Technician also charged Rs 300/- from our end without any service So I told them why charged it, reply from technician It's rules for Havells Co.

So here please tell me, I was trust on Havells company as very Branded company in our india But here I Can understand that Havells company's Product have no any warranty of Cooler's motor So How will believe on this type of reputed company.
So please solve this problem as soon as possible.
Thanks & Regards
Dilip Kr Biswas

I have purchased Havells Loyd AC on 30-Apr-2021 from Amazon. Recently I opted for service as no cooling. Service center executive came home and said that AC gas is leaked so they need to refill and take from home, fix the issue then again bring home and install. they taken my AC from home and after 2 weeks they came back and installed saying that it working fine. they collected 3600 INR from my aged mother as I was not in home and when asked...

One LLOYDS AC 1.2Ton Purchased with Extended Warranty. AC was not working more than 15Days.
5th May-24 Raised Complaint online through whatsapp. after 48Hrs Service Technician was attended the problem and said having issues with PCB. He raised spare replacement under warranty and also said it will take 7-8days for resolution. after 12days asked him what is the status. He said we have not yet receive spare Parts it will take time. I asked them what to do now they suggested to raise again complaint through customer care no. Again i was raised complaint. They assured it will be replaced by 21st May-24. But today i checked with service center as well as customer care no body is understand my situation. I my home my father is COPD Patient my mother also blood pressure patient. Both of them Senior citizen age 80+. I need immediate resolution or i need new AC replacement,
5th May-24 Whatsapp complaint- attached.
16th May-23 Msg also see below
Dear Erina, your Product Service request has been registered with reference no. [protected]. -Havells
Invoice also attached.
My Name Ms.Erina Ghosh
My phone no is [protected]

Complaint Number : [protected]

Havells gracia alkaline water purifier beep sound every 10 seconds

Havells service is VERY VERY BAD to say the least, we have been calling the customer service for 2 weeks and still none from the company is here is solve the issue.

NOTE that this kind of service is for a water purifier I purchased less than 9 months ago.

TOO Bad Havells .. not something that would expect a company like yours.

Brought Llyods Ac 1.5 ton GLS18I3FWAGC on 6 April 2024.

Not less than a month I've been facing issues with lloyds ac. The drainage pipe has detached from the ac and so there is water leakage from the ac inside the room.
Raised a service request which got closed without any technician visit. (may 2nd)
Raised a second request and still no technician visit yet. (may 9th).

Over the phone I was just...

We have purchased an AC from mani enterprises located in secunderabad in the year 2022, April. Recently on April18, 2024 we had an issue with AC functioning. so we have reached out to our nearest Havells Lloyd dealer to check with the fault. They sent a service men and found out it was a PCB board issue and said it had to be replaced.
For that the dealer has sent an email to Havells LLoyd service center for PCB board estimation on...