[Resolved]  Havells India — faulty installation of geyser puro plus

Feb 27, 2018

Updated by rashmipradhan Thanks for responding.
I am sharing the information. All such information have been sent through e mails as well which have so far not been responded except one which was marked to Sri Sanjay Kumar Gupta the Company Secy. The email has only stated that I was not satisfied with product and some one will contact me. I responded with the details and pointed out that the complaint was not against the product but against the mechanic who did a clumsy job leaving the pipe leaking and did not turn up when within five minutes of his leaving I contacted him on phone and asked him to come and address the problem.
1. I purchased the geyser Puro Plus from the Reliance retail Ltd. Ambience Mall Vasant Kunj, New Delhi on 19th Feb 2018.
2. It was supplied on 29th Feb. 2018 (Delivery Challan No. [protected], dated v19th Feb 2018; Code No.[protected]; Sr No. 83GLGA400747)
3. On 21st one SMS was sent by Havells that a mechanic would be coming to install the geyser. However none turned up.
4. On 22nd at 12.00 hrs a SMS came from Havells that someone would be coming (a different name) to install the geyser.
5. As none turned up a call was made to customer care on the 22nd at 16.00 hrs. Shockingly, the representative said the compliant was registered only on that day and it would take 48 hrs to mechanic to come. I explained that it was not a complaint but a new geyser is to be installed. I was told that someone would come but no compliant number was given.
6. On 23rd when none turned up I contacted customer care twice -one at 11.03 hrs. The mechanic came at 13.30 hrs and left at 14.17 hrs.
7. I contacted the mechanic at 14.21 hrs and informed him that there was a substantial leakage from the pipe and he should come and look at the problem. He informed that he was in Khanpur about two kms from my residence. I requested him to come a little latter but he did not turn up.
8. I contacted the customer care at 14.24 hrs and informed about the leakage and requested that the mechanic may be asked to come as there was substantial leakage. No complaint number was give but he assured that he would inform him.
9. Since then I had been sending emails to customer care and to the Company Secy Sri Sanjay Kumar Gupta at their website but no response was obtained till 24th Feb.
10. I had to call a local mechanic to address the issue. I informed this to Sri Sanjay Kumar Gupta with copies to marketing and investors ie customer care.
11. Them I re[ported the matter at your site and I have got the response.
12. Name of the purchaser - R. Pradhan
Add- Flat No. 1-D, Block A, 253 Westend Road, Saidulajab, New Delhi-110030
Mechanic's No. [protected]
My request is to warn the mechanic and impose a fine so that he does not do such a clumsy job and place the company in a problem.
R. Pradhan
.