[Resolved]  Havells India — get heating problem in geyser.

Address:	New Delhi, Delhi, 110051
Website:	[email protected]

Dear sir/mam,

This is bring to your kind notice that i have purchased a digital water geyser model adonia 25l in nov-17. We observed that it is giving problem of heat the water has been taken time approx. 55-60 minutes & came water pressure in tap is very low & we have immediately lodged this complaint list is as follows :-
1. Gk272078 on 27.11.17
2. Gk290008 on 29.11.17
3. Ha123852 on 12.01.18
Your service engineer attended this problem no. Of times but could not solve till now. When i last time complaint at customer care against complaint no. Ha123852 dt. 12.01.18 so your technician person visit at home & informed me that they will forward this complaint to his senior supervisor & they will visit for inspection after 4-5 days i got a message my complaint has been resolved. After that i have re-open my complaint number ha123852 dt. 12.01.18.
This re-open complaint has been attended by mr. Diwakar & his contact number is [protected] when i tried to understand my problem to mr. Diwakar then he is quarrelled & argue with me. When i said that this geyser has taken 55-60 minute for heat the water then he use the language with me as below :-
“ 1 ghante me kitne minute hote hai kya ap jante ho, aur bta rahe ho ki 1 ghanta lgta hai pani garam hone mein, phle mujhe minute btao ki 1 ghante me kitne minute hote hai aur tumhare pani ka pressure shi hai aur garam hone mein 1 ghanta hi lgega”.
I have mentioned my comment in job sheet instead of this after 2 hrs. I got a message your complaint has been resolved. Kindly find attached job sheet with my already mentioned comments for your reference.
We have already wasted ample amount of time in following up these problems. We even called your senior service engineer but he deceived us after giving assurance for coming. So, you are requested to kindly take appropriate action by replacing this geyser with new one as it seems to be difficult to set it right.
We are not really satisfied with this piece hence we don't want to keep with us any further & needs to be replaced immediately without any delay considering our suffering for the past 1.5 months.
We shall be highly thankful to you if you replaced immediately to keep your customer satisfied.

Thanks & regards,
Mohit gupta
Mob. [protected]