[Resolved] Havells India — Havells dew fan service

Rajasekaran Kulandaisamy

from Birmitrapur, Odisha

Address:	Chennai, Tamil Nadu, 600130
Website:	Havels

I bought a havels fan in chennai 18 months back and it was first repaired on last feb and your representative came and fixed again it got repaired after 4 months and it was resolved now it is again repaired and by this time it was such a worst service from your service network.

I had 5 visits from the same service network for a single complaint and none of them is able to rectify it. Finally they agreed to replace the fan but that too not works am waiting for their replacement for the last 15 days. Such a worst experience with havels. I have attched the photo of the service done by your representative, is this a professional service expected.

+2 photos

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Aug 20, 2017

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2017

Havells India Customer Care's response Dear Sir (Rajasekaran Kulandaisamy),

We sincerely apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin code with us on havells.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells

Jul 15, 2017

Updated by Rajasekaran Kulandaisamy [protected], gf274441 ( let me know what action has been taken on this order and how it got closed w/out my signature on the job sheet). latest ref#gg140113 - pin code - 603103

Verified Support

Jul 17, 2017

Havells India Customer Care's response Dear Sir (Rajasekaran Kulandaisamy),

Thanks for sharing your details with us. Please be assured that we are working on your problem and we will get back to you soon on the same.

Regards,
Team Havells

Jul 18, 2017

Updated by Rajasekaran Kulandaisamy Hello Havells,
The issue has been resolved and it is fine now.
But pls keep your service network capable of resolving these issues by their own and dont expect us to escalate always.

Thanks for your swift response.

Verified Support

Jul 20, 2017

Havells India Customer Care's response Dear Sir (Rajasekaran Kulandaisamy),

We hope your concern has been resolved now. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells