[Resolved]  Havells India — havells storage geyser

Address: Hyderabad, Andhra Pradesh, 500028

I have been raising the complaints from 03 rd july 2019 as the geyser is not working and one of technician visited on first complaint and he said that the heating element needs to replaced. The first complaint has been closed without my consent or confirmation. Raised the complaints few more on 06th-july, 13th july and they are cancelled without my confirmation. The latest 4 complaint on 18th-july-2019 still no technician called or visited and hope this ticket will be also closed/cancelled without provide the service.

And this is my second complaint (Had same service issue raised complaint aug 2018) in this forum on this geyser. The heating element was replaced during aug 2018 and again it is not working in jul 2019 which raises the question in my mind whether havells using quality
Heating element? Since i have havells safety socket connected to geyser it is not allowing to on or tripping the power off.. Means without that socket it is very unsafe (Life threat) to use the geyser. If the heating element is not working the geyser should not heat the water but in my case the power from heating element to passing to geyser.. Grounding to geyser.
Regards to geyser product my experience confirms that there service is bad and they are not using quality material and mainly no safety measures.

I request you kindly take proper action on service delay and closing the tickets without taking confirmation from customer and address the geyser issue.

Thanks
Arun
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Aug 22, 2019
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2019
Havells India Customer Care's response
Dear Sir/Ma'am,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team, and we assure you the best possible resolution.

Thanks & regards,
Team Havells
 
2 Comments

Comments

Venus marketing m.f road junagadh
Maine 16June ko pani k moter li thi jo bhar rhti h bt abhi tk use use nhi kiya tha bt kl jb check kiya to us m sirf aawaj aati h moter chl nhi rhi so plzzzz Servicemen ko bhej k prblm solve kre maine Maha maya Electricals balotra se Y khridi thi so plzzz request come nd Solve this prblm
thank you

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