Havells India — hc123025 hb120163 hb123281 hc264912 switches replacement

I bought all electric materials from havells thinking that havells is good brand and service. But never expected that their service is so worst. I have registered my first complaint on 12th feb and till date i dont see any update on that. I registered multiple complaints - hc123025 and hb120163 hb123281 hc264912 i don't see any resolution whenever i called customer care receiving only update we have escalated this issue and will get call from our technician within 24hrs. This happening from more than a month without any action/progress. I don't think havells has any escalation matrix even i don't have any track on my complaint numbers. To check my status only way to call customer care and they will give false commitments. Even i don't see a single response to my emails.

I'm not sure how long will havell's take to fix this issue. Never expected this from such a reputed brand. Please resolve my issue before i take any legal action on havells.