Havells India — not providing replacement for the defects

Address:

231219

I have purchased a Window A.C. 1.5 ton on[protected] and from the first day itself it started making sounds so we registered a complaint on there helpline number and the company sent there technician. The technician however corrected the problem and when he left it started making sound again and after sometime the swing of my A.C stopped functioning so we registered another complain on[protected] and the company sent there technician after two days. When the technician came he found out the fault which was the inner breakage of a part which he earlier adjusted and that was the only reason why it was making noise. When we asked the technician of the company to replace that part as it was manufacturing defect he replied that he don't have the spare part right now and he said he will visit again after 2--3 days and replace that part and also he took the invoice from us. But even after 4-5 days when the technician has not visited then we called the companies customer care and asked for the status of complain then the company executive told us that our complain was closed. I don't know how they have closed the complaint without even solving my problem as my A.C. is under warranty period not even a month has passed since purchase.

Complaint no.[protected]