[Resolved]  Havells India — ofr 13 fins

Dear havells team
I had purchased a havell's room heater in sonepat, haryana on 23.10.2017 as winters were approaching but didn't open the packing till jan, 2018.

Description:
I opened the pack and found that there is a manufacturing defect infront panel locking screw. Refer attached photos. Locking screw is cross threaded and have damaged the threads on both sides. Upon registering a complaint ha062487, your untrained and sub-par service person came to witness the issue at my residence in himachal pradesh. He understood the issue as a manufacturing default but upon talking to his service manager, who guided him to prove it as a transportation issue and didn't close the issue. Refer attached photos of box which is fully intact. Although we have given our remarks in the log book as complaint not addressed. Later we got a message that this call number has been resolved.

Desirable solution:
1. Room heater to be replaced.
2. Recruit trained and qualified service engineer who can communicate sensibly.

Regards
Amol sharma
[protected]