[Resolved]  Havells India — unethical practice on the part of the company and the local dealer

Address:

486886

Sub: complain no 064045 remained unresolved
Please register my grievances as the complaint number mentioned above remained unresolved till this date despite my emails on 4-4-and reminder on 6-4-2018. This is more unfortunate that a massage was passed to my mob no. That the complained was resolved. I purchased a rice cooker on[protected] and next day noticed that its trivet plate was damaged. I registered the complain with the dealer, akshat traders, waidhan and then online complain was done. The damaged trivet plate was returned to the dealer as he assured me that within a week it would be replaced. I personally reminded the dealer and he said, consignment was booked from indore and it is reaching to the destination but till this date it failed to come to me.
So in continuation of online complain and two emails, you are requested to do needful action and the new trivet plate is given.
Thanking you,
Dr. R. K. Jha
Waidhan, singrauli, mp.
Copy of the emails.
Complain no 064045 remained unresolved2
Yahoo/sent
Ram krishna jha
To:[protected]@havells.com
Cc:[protected]@gmail.com
4 apr at 10:29 pm
Through email[protected]
To,
M/s havells india ltd
Noida, up

Sub: complain no 064045 remained unresolved

Dear sir,
With reference to the above mentioned subject, please register my grievances as the complaint no remained unresolved till this date. This is more unfortunate that a massage was passed to my mob no. That the complained was resolved. Here it would be pertinent to remind with the problem which i faced and then registered before you. I purchased a rice cooker on[protected] and next day noticed that its trivet plate was damaged. I registered the complain with the local dealer akshat traders, waidhan and then through online complain was done. The damaged trivet plate was returned to the dealer as he assured me that within a week it would be replaced. I personally reminded the dealer and he said, consignment was booked from indore and it is reaching to the destination but till this date it failed to come to me.
So you are requested to do needful action so that my grievance is redressed within a week.
Thanking you,
Dr. R. K. Jha
Waidhan, singrauli, mp.

Reminder on 6 apr at 7:15 pm

Ram krishna jha
To:[protected]@havells.com
Cc:[protected]@gmail.com
6 apr at 7:15 pm
Till this date no response from your side. Please do needful action as soon as possible