HAWKINS COOKERS LIMITED — forcefully claim repair amount in warranty period. | |||||
Hello, I had purchased Futura pressure cooker - 5 ltr on April 13, 2016 with a one year warranty card with a assurance that Hawkins is a BRAND and if they promise for one year warranty that means they will surely take care. Based on this i made my choice and purchase cooker. unfortunately, cooker might have some problem and food was not cooking properly into it. Then we go the authorized dealer of Hawkins i.e. NATIONAL BARTAN BANDAR - Lajpatnagar, New delhi and said it is under one year warranty and please help us to make necessary action. But as the rule of branded products, we neither get a call of email or SMS from Hawkins nor from National Bartan Bhandar from there we did deposited our branded cooker. They repair our cooker and ask for INR 325/- and the most stupid statement that this cooker has repair at unauthorized person ( i would like to specified that if some one have a 5 year free warranty/ guarantee card who wants to spend their money for unauthorized person) I would like to ask HAWKINS that your cookers have a brand to ensure that it will serve customer for a long time and to ensure your good services and relationship with customer, you provide warranty for certain period. IF CUSTOMER HAVE TO PAY MONEY FOR THE SERVICE THEN WHY YOU ACT AND PROVIDE WARRANTY. My cooker was under warranty period but still i have paid for it why???? Your dealer not ask me that they are going to charge me for making the changes. I got to know in the time when i ask for it. WE SUPPOSE TO UNDERSTAND THAT IF SOME ONE PURCHASE A BRANDED PRODUCT BY PAYING HIGH AMOUNT fFROM YOUR COMPANY, COMPANY MUST HAVE ASSURED TO DELIVER GOOD PRODUCT. At last, I would request Hawkins to refund our paid amount at the earliest. Was this information helpful? | |||||
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