Hawkins pressure cooker — Establishment of a full-fledged hawkins pressure cooker service center at puri

Address:	Puri, Odisha, 752001
Website:	www.hawkinscookers.com

Hawkins pressure cooker has an authorised service centre at mousima temple, grand road, puri niladri gas by name.

Hawkins pressure cooker users at puri are perhaps close to 90%, but service they receive is close to 0%. Perhaps, this is the reason for customers for switching over to other brands, especially prestige.
● the shop does not have a mechanic and all repair works are done or denied by the shop owner.
● a customer is never given instant service and is made to wait for two to three days for any minor repairs this drives them away to private mechanics and they are too many at puri.
● all parts of cooker are available locally and the parts purchased from the service are of slightly higher in rate and excess amount is charged as neither rate chart is shown to us nor any receipt is issued for purchases.
● this authorized service centre sells other brands also, and he is more busy in selling and servicing the other brands.
● the service center is housed in a very narrow shop with no place and chairs for customers to sit or wait. I wonder when small business establishments have very big shops at puri, a company of the stature of hawkins goes unnoticed.

In the light of the above, i request the company to inquire into all the above deficiencies in service and may be many more untold or overlooked by me.