HCL — COMPLAINT AGAINST HCL AND THEIR REPRESENTATIVES ( SERVICE CENTER AND AREA MANAGER)

Address:

Ghaziabad, Uttar Pradesh

I am Loveneet Rathi S/O MR. Sohanbeer singh rathi and want to file a complaint against the HCL, their Service Center and Area Manager of HCL. I was purchasing a HCL ME LAPTOP (Machine s/no : 7121AE300081 and Model no. : L1024) on 15/6/2013 with 3 year warranty. but unfortunately I was face the problem in my laptop so i was going to the HCL service center which are located at meerut (EXCELLENT TECHNOLOGIES) and submit my laptop on 6/9/13 which are comes in warranty period. so they can received a laptop with adaptor and give me a job card (Call id) whose no. is 1094 but till now today they can't give my laptop and also can't receive my phone call if they were pickup my phone then they give excuse and tell a lie (like your parts will send in 1-2 days). the service center told that they don't have any information my laptop and the area manager was can't pickup my phone if by chance he was pickup my phone then they give excuse like " today i am on holiday or your part will send". now, the condition is I am very Harrased and depreesed or face a lot of problems due to both of them. I am also coming in a big loss. So, I request you to file a complaint against EXCELLENT TECHNOLOGIES (Service center) and MR. Sushinder Mishra (Area Mangager, UP) and, please solve this complaint and provide my laptop as soon as possible.