HCL — HCL Tab

Address:

Visakhapatnam, Andhra Pradesh

I have appended the mail that I have sent to the support. Dear Sir/Madam, I was able to get in touch with the Service center in Visakhapatnam. It is very sad to say that the issue was not resolved and they had identified the problem with the battery which as per them has only 6 months warranty.I had been to the service center after 2 months of purchase of the product with the same issue and they taught me how to charge the tab and had sent me off.The second time I went to the service station they said the issue is with the charger, they did something.But now when I connect my charger to the tab, within minutes the back panel gets overheated and I have a fear that the battery may explode.If they would have identified the issue was with the battery the first time I visited the support I could have got a replacement free of cost.Now when the warranty has expired, I had requested them for a new battery, they have informed that they do not hold the battery and the blame is on HCL as you guys do not provide spare batteries for sale.Within 8 months of purchase if I do not have the Tab for usage, I think I have wasted money on this product.Last but not least the way they treat a customer at the service center is pathetic. Any one visiting the center has to wait for atleast 30 mintues for someone to ask the purpose of visit.I have made up my mind and I am surely going to ask my friends and family members to stay away from any HCL product as the support and the product does not meet the standards as projected by HCL.From a Very Dissatisfied Customer...Senthil Kumar V[protected]