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HCL Technologies — Experience letter is not found

I am unable to download my experience letter from the HCL separation portal. it shows the error :experience letter not found".
Tried reaching out to settlement teams through emails, but I am not getting any responses.

This is really very urgent for me at this moment to proceed with my new job.

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    HCL Technologies Phone
    +91 12 0252 0917
    +91 12 0252 0997
    +91 12 0252 0937
    HCL Technologies Address
    A-10&11, Sector - 3, Noida, Uttar Pradesh, India - 201301
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