HCL Technologies — missing pf contribution between march 2010 - june 2013

"emp id: 51324284
Date of joining: 29.03 2010
Last working day: 28.08.2019
Hi pf helpdesk team,

This is regarding my pf statement during withdrawal, i have joined hcl technologies on march 2010 and my pf withdrawal form showing that my contribution starts on july 2013. I have noticed that there are changes on pf number on july 2013 and the contribution made between march 2010 to june 2013 is not reflected during pf withdrawal. Kindly clarify and do needful to withdraw pf and pension made between mar 2010 - june 2013. Thanks.

Pf number (Mar 2010 - june 2013) - [protected]
Pf number (July 2013 - aug 2019) - [protected]

Also kindly provide the sla timeline to get this resolved as i have dropped email to the id provided on hcl portal and i am getting only the automated reply."

Dropped this email to [protected]@hcl.com (As suggested on exit portal) on 3rd dec 2019 and i have no response since this email was dropped on 3rd dec 2019 (20 days). Also it is noted that to do read the pension withdrawal process on pf portal provided by hcl, however nothing written on it about pension withdrawal.