HCL Technologies — not received annexure k and other supporting document for pf transfer

I was part of hcl organization from march 2010 to march 2017. I have applied pf transfer through hcl pf portal and transfer status is shown as disbursed but amount is not transferred.

I have sent many mails to hcl pf helpdesk but not getting any update or response.

Could you please share the annexure k and other supporting document.

Below are my details:
Employee id: 51321712
Request no.: req-50959
Request date:18-jun-2019
Pf number:gn/ggn/005572/[protected]
Pension number:gn/ggn/005572/[protected]
Status: disbursed