HCL Technologies — pf transfer request in process since 6 months

I left HCL on April 30, 2014. I raised multiple online transfer claims but they were rejected citing DOB mismatch. They created a UAN[protected] after i had left the company. I got another UAN () in a new company and have sent form 13 for the transfer via my employer in Dec, 2017. I received a message on 14th Feb, 2018 that they have received the request for transfer and it is under processing ( PF Request No. REQ-20962). Since then i have received no communication. there is no way to communicate with them, neither email nor contact. I found a website (https://wf5.myhcl.com/) for ex employees to lodge there complaints but that also seems to be non functional. There has been no action on it since Sept 20, 2018, the day the request was raised (The Request no. for your reference is 264680)

My details:
HCL PF number : GN/GGN/005572/[protected]
HCL Pension number : GN/GGN/005572/246292
Current UAN :[protected]
Current Member ID : PYBOM[protected]