HCL Technologies — pf transfer. unable to raise new transfer request

Address:

Bangalore SEZ, No. 129, Jigani Bommasandra, Link Road, Jigani Industrial Area, 560085

Hi,

I have submitted the pf transfer request on the 30th of september 2018 following which on the 7th of december 2018, the request was rejected stating that "incorrect pf number of current company" has been submitted. I got an sms too saying that the request needs to be raised again. However on the portal, i was unable to raise a new request as there is no provision for the same. I have sent multiple mails to the pf point of contact but have received no response. My present company has also couriered the hard copy of form-13 to hcl as it used to be done before the online option became available. How do i proceed to transfer the pf amount to my new company?
Employee id[protected]

Regards,
Meghna