HCL Technologies — pf withdrawal not processed

I have submitted request for pf withdrawal on 14-nov-2019. On 21-nov-2019, i received an updated stating my request has been successfully "received and is under processing" by the pf team, and pf amount will be disbursed in my bank account within 20 working days. Till now, i have not received my pf amount nor an update. I have sent many mails to [protected]@hcl.com but no response

Below are details

Request no. : req-65560
Pf number : gn/ggn/005572/[protected]
Pension number : gn/ggn/005572/[protected]
Uan number : [protected]
Request type : withdrawal
Submitted by : mir asgher abbas

Regards,
Abbas