HCL Technologies — Regarding relieving letter

Hello,

I have left the organisation on 15th april 2022. It has been more than 1 month and still I have not received my relieving/experience letter.
When I open the exit portal it shows admin pending. When I try to reach out to them they redirected me to On boarding team for confirmation . They are saying my offer letter is pending.
I am not sure how they validated my documents during onbording as I spent in organisation for 1 year working.

It's mentally disturbing as I am not getting any response from various teams.

The organisation should understand how important this letter is for working employees.

Thanks
Akash singh