Hdb Financial — Auction without intimation

Address:

Chennai, Tamil Nadu

Dear Sir's, I have taken loan against Gold from an NBFC by feb14, due to unavoidable situations like job change I was not able to pay my ECS properly ( till july its only 3 dues cleared) i have received recall letter twice on which i have personally went to bank by september, and put an request mail stating that i will make part payment, I made 3 dues on sep14 and my ECS was cleared by dec 14, mean time by January 23rd people who referred me for loan received phone call for payment and auction, no clear dates were informed and no written communication was received from the bank, on 29th I called their collection executive to make payment, he on his enquiry from his office said jewel was already auctioned, Immediately I rushed to bank, operation manager said my old number was not available, whom I have already mailed on august for payment with my current mobile number and new office address, He denies that it was auctioned by HO and he has no control over it, he would have stopped auction if I inform about my Dec14 payment which was not known to him as he claims, Even their collection executive and sales person has my number for who he says they are thrid party, I have not received communication for which bank claims they have sent registered post/courier about auction, Pls guide me for further possibilities of legal initiation Balasubramaniam [protected]