HDB Financial Services — charging loan foreclosure penalty on mortgage loan

Address:

Unit No.213, Shiv Shakti Industrial Premises Co-operative Society, J R Boricha Marga, Lower Parel, Mumbai - 400013, Mumbai City, Maharashtra, 400013

My name is kailash pingle. I had taken a mortgage loan from hdb financial services on 4th september, 2016. Loan account number - 1655988 with given last emi due date as 4th august, 2026. I have paid all previous installments with no defaulters. I paid the foreclosure amount of rs. 18, 11, 959 on 14th october, 2019. But i was charged loan foreclosure penalty of rs. 41, 554.71 (2.36% on the outstanding principal). Rbi has banned nbfcs from charging loan foreclosure penalty on all loans except business loans. I tried to confront the respective employee, but he wouldn't listen to me at all. He forced me to pay the amount. I request you to kindly look into this matter and refund back the amount that has illegally been extorted from me. Please resolve this asap and do justice to the situation.