HDB Financial Services — cheating the bank

It's sorry to say that some of the representative are not sharing the loan details accurately. While i am applying the interest rate fixed to 13% and after 6 month i can able to pay the loan amount and processing fee 1%. Till date i didn't get a single letter/mail for that loan. I tried to download the mobile app and got the information. After that when i am trying to call this person they are not picking the call. The person mail id is vijayaragavan. [protected]@hdbfs.com and having contact number [protected] i very disappointed when a loan approved i should get a confirmation call their i will get the details about the loan emi, processing fee and closer process. But that also i didn't get.