| Address: | New Delhi, Delhi, 110003 | | Website: | www.hdbfs.com/Grievance_Redressal_Process.htm |
Dear Team,
My name is kusum choudhary and i have taken gold loan through your company i.e. HDB, Lajpat Nagar by Ms Priya, she is handling my loan case.
This is my personal experience that i am not satisfied your services because you have deducted double payment from my account against loan no: 1363861, which i already cleared on 8-3-17 of Rs.233335/- through my Cheque No: 389591 (UBI)
Cheque details are mentioned below:
Gold Loan Number: 1363861
My Bank Name: UBI
Cheque No: 389591
Cheque Amount: 233335/-
Cheque cleared on : 8-3-17
After Clearance of amount there is no pending dues against above Gold Loan but again you have deducted Rs.233450/- from my PNB account through Online without my knowledge when i checked message on my mobile i was surprised and immediately called to Ms Priya regarding this and she is assuring me to resolved this case ASAP but 2 days left and till date no amount refund in my account.
I don’t know but who is responsible this lack-ness and why you deduced double payment from my account.
Please Senior Team: look after this case because after this happened your company image will be go down.
Please explain & take action and resolved this case otherwise in future i will not take any services through your company??
Regards
Kusum
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