HDB Financial Services — non refund - cancelled insurance policy

Dear customer your repayment instrument of hdb pl loan a/c no. 2279384 is not processed due to technical reason. Visit your home branch to get this resolved.

The above like message i have received so many times and immediately i contacted mrs durga your staff related to my loan,
For that she told action taken and not to worry and payment will be made shortly.
But till date ie more than 6 months i have not found my problem solved and refund made.
So please take necessary action immediately.
This is prof dr palaniappan ke a
Reference : pl loan number :2279384
You are always strict on receipt of money from customers and if in paid on time then you will charge fine with taxes. But payment from you to customers us not in time and no way for the customer to contact regarding why? During loan sanction itself i told that i don't want insurance. Your staff mrs durga told that it will be cancelled and entire amount will be refunded after 45 days but till date more than 100days over i have not received the amount deducted for insurance. If it will not be paid fully with interest to me immediately than i will stop paying emi. This is for your information and record.