HDB Financial Services — not closing my gold loan

Address:

New Delhi, Delhi, 110002

My name is dhawal malik i took a loan against gold from hdb financial services, db gupta road, karol bagh.

I visited the on on 15th of october 2019 to close my gold loan by paying full amount. But they said due to some official reasons we are not accepting loan closure request and suggested me to come next day i. E 16th october. Today when i visited the branch again they told me that concerned person is not well so he is on leave we can't take closure.

This branch is so irresponsible that if one person is on leave there is no other person behind who can take care of that process.

Why the customer will bear all there reasons. I have already taken 2 days leave from my office and they are telling me to take one more leave. Who's going to bear my 3 days absent from my job.