Hdb Financial Services Pvt Ltd — loan high interest and wrong foreclosure charges

Address:	Flat no 1504 tower D3, Nirala aspire greater Noida west sector 16c, Gautam Buddh Nagar, Uttar Pradesh, 201306
Website:	Www.hdbfs.com

I have taken a personal loan from hdb financial services pvt ltd. The loan account no - 6112498 and amount was 250000inr. The entire conversation with their executive (Neelam kumari) and (Ankita) was telephonic. She called me and offered me a loan saying there is a loan offer for your organization where you are currently working in which your processing fee would be waived off.
I agreed and sent my few documents on her whatsapp number and on her mail id then she called me to sign on few forms and after few days the amount 241000inr got disbursed into my account then i called her and shouted at her that i got 241000 instead of 250000 then she miscommunicated that she told me for foreclosure charges waived off not for processing fee. Also she had not taken my consent for longer loan term as i asked her for 3 years emi, after disbursement of loan she told me that my salary was less so loan was not getting approved for 3 years and she made tenure for 5 years also she didn't given me any hard copy documents of my loan and registered my different mail id due to that i couldn't recieved soft copy documents on my mail id.
The branch is 35 k. Ms from my house so i could not go for taking follow up for the same after few months i realized that i am getting wrongly charged i was communicated interest of 14% p. A but i am getting charged for 15% p. A.
This organization is just behaving like decoit, my money i very hard earned i am sole earning person in my family having 2 dependents. This organization is robbing my hard earned money.
Now i want to pre-close my loan for which i was communicated no charges but now this organization is asking me to pay 4.75% foreclosure charges on the entire principal amount.

I am helpless please help me please i am not having any option i am jobless from last 2 months i am not able to continue this loan.
Today was the third time when i visited their branch (Rk ashram) where they misbehaved with me saying that time is over now at (5p. M) but the timing is 10a. M to 6p. M and always try to send me back for that time. Today i have requested them to provide me the documents and the consent where i have agreed this interest and this terms and conditions but they didn't provided me.

I have paid 11months emi for rs.5947 and still they are asking me to pay lumpsum 227000 for the foreclosure.