HDB Financial Services — regarding loan closure with ref to original moe

Address:

607002

This is meenakshi prop: umayal seeds got mortagage loan from hdb financial services (Loan agmt no:1074904) during the yr[protected] and closed on 14.10.2018. While closing the loan they have not handed over the original moe. Previously the loan has been top uped but during the top up they have processed the loan with the xerox copy of mortgage deed as attached for your ref. After the closure hdb staffs are not cooperating to clear ec cancellation mortagaged loan with them referring the original moe misplaced. But rather the registrar is asking for original moe due to new govt guideline june 2018, that ec cancelllation has not carried over with xerox copy of moe. So please kindly arrange to do necessary help to proceed with.
Thanking you.